AR Collections Specialist

MedWatch•Lake Mary, FL

3d•Hybrid

About The Position

The collections support role is responsible for performing a variety of routine duties to assist in the collection of payment on delinquent accounts along with account monitoring and reporting.

Requirements

High school diploma or GED required
Accounts Receivable / Collections; at least 6 months of experience directly related to the duties and responsibilities specified.
Proficiency in Microsoft Office Products (Outlook, Word, Excel)
Professional communication skills over the phone with clients, co-workers, and supervisors
Excellent English reading, writing, and verbal communication skills
Ability to prioritize and manage multiple responsibilities
Ability to use independent judgment and to manage and impart confidential information
Commitment to excellent customer service
Ability to read, sort, check, count, and verify numbers
Problem-solving skills
Records maintenance skills
Word processing and/or computer data entry skills.
Must be detail oriented, with the ability to work independently
Good organizational skills and time management
Excellent verbal and written communication skills
Ability to handle difficult situations tactfully and diplomatically.
Effective problem solving and decision-making skills.
Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Nice To Haves

Experience with QuickBooks a plus.
Bilingual (Spanish) a plus
Pass a background check and provide references

Responsibilities

High volume of outbound calls / emails to collect past due balances and determine reasons for non-payment
Continually monitor customer’s account status by utilizing reporting resources and spreadsheets
Issue monthly statements of amount owed, payments, adjustments and any interest charges applied
Perform account and payment reconciliations
Research account disputes and billing discrepancies
Prepare adjustments/write-offs for approval by the Director of Accounting
Assist with repayment agreements for delinquent accounts
Respond to customer inquiries and assist with questions related to the status of their account(s)
Perform research, update, and maintain accurate records of the customer payment status
Issue dunning letters and payment commitment letters for delinquent accounts
Document daily collections activity to include date, times of contact and any change in customer account status.
Ensure strict confidentiality of financial records
Identify delinquent accounts requiring escalation to involve Client Services, Compliance, or an external collection agency
Identify bad debt accounts requiring the acknowledgement of the Director of Accounting
Perform miscellaneous job-related duties as assigned.
Follow the company’s Accounts Receivable and Collections Policy and Procedure