Billing Specialist, AR & Collections

Evertune•New York, NY

3d•$65,000 - $85,000•Onsite

About The Position

Evertune AI is seeking a Billing Specialist to support its growing finance function and ensure the smooth operation of the company's billing and collections processes. This role involves direct collaboration with the Controller, handling daily tasks related to invoicing, accounts receivable, and collections. The billing process is described as complex and largely manual, encompassing usage-based billing inputs, customer-specific pricing, contract interpretation, invoice revisions, customer portal uploads, purchase order requirements, payment application, and collections follow-up. The ideal candidate is detail-oriented, professional in client interactions, and comfortable in a fast-paced startup environment with evolving processes. They should be energized by ambiguity, capable of executing without a complete playbook, and adept at communicating with customers to resolve billing inquiries and payment delays. While specific finance stack experience isn't required, strong spreadsheet skills, a willingness to learn new tools, and meticulousness in contract review and billing term application are essential. Prior experience with tools like Stripe, QuickBooks, customer procurement portals, agency billing, usage-based billing, or collections is considered a plus. The role requires onsite presence in the NYC office (Flatiron) from Tuesday to Thursday, and candidates must be based in the New York City area.

Requirements

Experience in billing, accounts receivable, collections, finance operations, accounting, client billing, or a related operational role
Strong client-facing communication skills and a professional, patient, service-oriented approach
Excellent attention to detail, especially when reading contracts, applying pricing rules, and reviewing invoices
Comfortable with manual, repetitive, detail-heavy process work
Strong follow-through and ability to proactively chase down payments, answers, and missing information
Highly organized and able to track many invoices, customers, follow-ups, and edge cases at once
Comfortable working in Google and Excel spreadsheets and manipulating billing or AR data
Resourceful and able to operate without a perfect playbook, documented process, or step-by-step instructions
Able to ask good questions when something is unclear, especially around contract terms or customer-specific billing requirements
Comfortable working directly with customers on billing questions, disputes, and payment follow-up
Based in the NYC area and available to work onsite in our Flatiron office Tuesday through Thursday

Nice To Haves

Collections experience
Experience with usage-based billing
Experience billing agencies, adtech customers, enterprise customers, and clients with complex portal and PO requirements
Experience in a startup, private company, or fast-moving finance environment
Experience with Stripe, QuickBooks, Ramp, Bill.com, Coupa, Tipalti, and similar billing/procurement tools
Experience working with Sales or Client Services teams on customer billing issues
Familiarity with contract review, customer-specific pricing, credit memos, and invoice reconciliation
Familiarity with accounting principles such as ASC 606 and other revenue recognition as it applies to SaaS and usage-based businesses

Responsibilities

Create, review, and manage customer invoices with a high degree of accuracy
Support usage-based billing by working with internal data, billing inputs, customer-specific adjustments, and pricing rules
Read customer contracts carefully and apply billing terms correctly
Own billing onboarding for new customers
Support renewal and upsell billing transitions
Make invoice updates and revisions based on customer requirements, PO details, usage adjustments, or internal review
Upload invoices into customer portals and manage customer-specific submission requirements
Track invoice status and ensure invoices are sent accurately and on time
Own the end-to-end AR process once invoices are sent, including payment application, monitoring outstanding balances, and proactively following up on overdue accounts
Pull weekly AR and collections reports for the Controller and maintain organized tracking of collections status, customer responses, and next steps
Communicate directly with customers to resolve billing questions, invoice disputes, portal issues, and payment delays
Partner with Sales and Client Services to escalate customer-specific billing escalations and flag where their involvement is needed to move collections forward
Support the Controller on billing setup for new products, customers, or pricing structures as the business evolves
Help identify recurring billing issues, manual bottlenecks, and opportunities to improve the process
Support ad hoc finance and billing-related projects as needed in a scrappy startup environment