AR Credit / Collections Specialist (Sparks, NV)
About The Position
Provides administrative and collection support for AR Manager and assigned account portfolio. Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss. Professionally address customer requests, build lasting customer relationships and thrive in a fast-paced team environment. Contact customers for payment; demonstrate a high-level of judgement in collecting - balance the need to collect and secure with sales goals and relationships. Negotiate and secure arrangements for payment with delinquent accounts within limits of authority. Process payments including check, ACH and credit card transactions. Assists customers with EIPP access and online payments. Initiate Notice to Owner (NTO) and lien documents as necessary; monitor and maintain Lien/Bond rights, properly execute lien waivers and file Lien/Bond Claims as necessary. Prepare and send statements, invoices and AIA billings (maintain High Radius/Oracle distribution records as required). Manage and coordinate outgoing mailings to customers including invoices attaching any additional or relevant documents. Support ARM efforts to monitor and improve collection. Keep up to date customer collection notes in system of record. Provide support to customers (both internal and external) to effectively resolve collection issues, such as discrepancies, reconcile disputes, short payments, and payment inquiries. Escalate issues at appropriate times, know when to “raise the flag”. Assist with month end close processes as required, ad hoc reporting as required. Utilize business acumen and excellent judgment in making decisions. Quickly respond to customer requests.
Requirements
- 1-3 years’ experience in credit and collections or billing
- Basic accounting and finance knowledge
- High School diploma or GED required
- Excellent written and verbal communication skills
- Strong attention to detail, demonstrated integrity and professionalism
- Microsoft Office, Outlook and ERP experience
- Eligibility to obtain Notary when hired
Nice To Haves
- Previous experience in building materials distribution, construction or insulation a plus
- Lien and Bond experience preferred
- Advanced Excel and Oracle highly valued
Responsibilities
- Contact customers for payment
- Negotiate and secure arrangements for payment with delinquent accounts
- Process payments including check, ACH and credit card transactions
- Assist customers with EIPP access and online payments
- Initiate Notice to Owner (NTO) and lien documents as necessary
- Monitor and maintain Lien/Bond rights
- Properly execute lien waivers and file Lien/Bond Claims as necessary
- Prepare and send statements, invoices and AIA billings
- Manage and coordinate outgoing mailings to customers including invoices
- Support ARM efforts to monitor and improve collection
- Keep up to date customer collection notes in system of record
- Provide support to customers (both internal and external) to effectively resolve collection issues
- Escalate issues at appropriate times
- Assist with month end close processes
- Ad hoc reporting as required
- Utilize business acumen and excellent judgment in making decisions
- Quickly respond to customer requests
Benefits
- Diversity and inclusion initiatives
- Corporate social responsibility through Environmental, Social, and Governance (ESG) practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
