AR Collection Supervisor

ProCare Rx•Gainesville, GA

13d

About The Position

This role is responsible for overseeing accounts receivable and collections activities. The AR Collection Supervisor will ensure accurate and timely processing of invoices and payments, manage delinquent accounts, and contribute to process improvements within the AR and collections functions. The position requires a strong understanding of accounting principles and proficiency with accounting systems.

Requirements

Associate or Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience).
2+ years of experience in accounts receivable, billing, or collections preferred.
Strong understanding of accounting principles related to AR.
Proficiency with accounting/ERP systems and Microsoft Excel.
Excellent communication and customer service skills.
Strong attention to detail, organization, and ability to prioritize.
Problem-solving mindset with the ability to work both independently and collaboratively.

Responsibilities

Process customer invoices accurately and in a timely manner.
Apply customer payments (checks, ACH, wire, credit card) to the correct accounts and invoices.
Prepare daily cash receipts and reconcile AR subledger to the general ledger.
Monitor aging reports and identify delinquent accounts.
Research and resolve billing discrepancies or payment issues.
Maintain detailed and organized customer account records.
Serve as secondary support for daily bank deposit activities.
Conduct timely collection activities for past-due accounts via phone, email, and written communication.
Work collaboratively with customers to resolve outstanding balances while maintaining professionalism.
Investigate and resolve payment disputes, chargebacks, and short-payments.
Negotiate payment arrangements when necessary.
Escalate accounts for further collection action when appropriate.
Prepare and analyze AR aging reports for management.
Assist with month-end close activities, including AR reconciliations and journal entries.
Recommend and support process improvements to strengthen the AR and collections functions.
Ensure compliance with company policies and relevant regulations.