AR Collection Supervisor

ProCare Rx Career•Gainesville, GA

12d

About The Position

This role is responsible for overseeing the Accounts Receivable (AR) and collections functions. Key responsibilities include accurately processing customer invoices and payments, monitoring aging reports, conducting collection activities, resolving discrepancies, and preparing financial reports. The position also involves collaborating with customers to resolve outstanding balances and identifying opportunities for process improvement within the AR and collections departments.

Requirements

Associate or Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience).
2+ years of experience in accounts receivable, billing, or collections preferred.
Strong understanding of accounting principles related to AR.
Proficiency with accounting/ERP systems and Microsoft Excel.
Excellent communication and customer service skills.
Strong attention to detail, organization, and ability to prioritize.
Problem-solving mindset with the ability to work both independently and collaboratively.

Responsibilities

Process customer invoices accurately and in a timely manner.
Apply customer payments (checks, ACH, wire, credit card) to the correct accounts and invoices.
Prepare daily cash receipts and reconcile AR subledger to the general ledger.
Monitor aging reports and identify delinquent accounts.
Research and resolve billing discrepancies or payment issues.
Maintain detailed and organized customer account records.
Serve as secondary support for daily bank deposit activities.
Conduct timely collection activities for past-due accounts via phone, email, and written communication.
Work collaboratively with customers to resolve outstanding balances while maintaining professionalism.
Investigate and resolve payment disputes, chargebacks, and short-payments.
Negotiate payment arrangements when necessary.
Escalate accounts for further collection action when appropriate.
Prepare and analyze AR aging reports for management.
Assist with month-end close activities, including AR reconciliations and journal entries.
Recommend and support process improvements to strengthen the AR and collections functions.
Ensure compliance with company policies and relevant regulations.