Adventureland Park 2027 - Aquatics Senior Supervisor

Splish Splash Water Park • Altoona, IA

4d • Onsite

About The Position

The Aquatics Operations Senior Supervisor assists in supervising the aquatics Lifeguards working throughout the waterpark and directly supports park leadership in efficiently operating the department and providing a positive guest experience. The role oversees daily park operations team activities, mentors and coaches Lifeguards, supports staffing and timekeeping, and helps maintain a safe, productive environment for guests and colleagues. The position also provides operational coverage, responds to guest concerns and emergencies, and conducts Lifeguard safety audits. The role is predominantly outdoors in the park environment and requires work in variable weather and around water and pool chemicals.

Requirements

• At least 18 years of age.
• Two to three years of previous work experience in Rides or Aquatics; previous ride-operation experience with another amusement or theme park employer will also be considered.
• Must hold or be willing to quickly obtain Jeff Ellis and Associates Lifeguard Instructor Certification.
• Obtain advanced CPR, First Aid, and AED certification within one month of employment and keep certifications current.
• Fluent English reading, writing, and speaking ability.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, from open to close.
• Reliable transportation to and from scheduled shifts.
• Valid driver’s license and good driving record.
• Ability to comply with uniform policies.
• Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
• Safety-oriented mindset and commitment to enforcing DOSH, Ellis, and other applicable regulations, policies, and procedures.
• Ability to inspire, motivate, and lead a large number of Lifeguards.
• Ability to speak directly with guests when other operations leadership is unavailable.
• Ability to handle high-pressure situations, deadlines, and multiple priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Ability to follow direction, multitask, and work as part of a fast-paced team.
• Ability to stand, walk, and remain on one’s feet for most of the workday, and to remain sedentary for periods while using a computer.
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to meet all program requirements and successfully pass the Ellis & Associates lifeguard training program.
• Ability to aid and physically move guests of varying heights and weights.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Ability to climb or descend stairs at some rides and attractions.

Nice To Haves

• Two or more years of previous supervisory experience.
• Spanish or other bilingual language skills.

Responsibilities

• Supervise daily operations of the park operations team and any other assigned departments.
• Lead by example and represent Adventureland’s core values, creating a positive atmosphere where safety and guest satisfaction are priorities.
• Mentor and coach assigned Lifeguards and help inspire and motivate the team.
• Ensure compliance with company and industry best practices, policies, procedures, and safety requirements.
• Learn the essential duties of assigned park operations positions and fill in when needed.
• Participate in hiring, orientation, training, ride operations, performance coaching, and discipline for assigned employees.
• Ensure required meal and other breaks are provided in accordance with Iowa law.
• Assist with team scheduling and timekeeping.
• Maintain knowledge of park attractions and safety procedures, and assist with or operate rides when necessary.
• Listen to guest feedback and complaints and communicate them to department managers.
• Cover Lifeguard breaks and monitor communication channels for requests for assistance.
• Conduct rounds throughout the park to support Lifeguards and address their needs.
• Enforce park policies, restrictions, and recommendations to ensure guest safety.
• Remain composed during emergencies and follow standard operating procedures.
• Maintain vigilance for hazards and inform park leadership of concerns.
• Protect guest belongings, handle lost and found items, and cooperate with other departments to improve the guest experience.
• Promptly notify security or park operators about injuries or emergencies.
• Conduct Lifeguard audits to ensure safe operations.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn unique skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company-sponsored employee events throughout the season.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed