Adventureland Park 2027 - Aquatics Senior Supervisor

Palace Entertainment • Altoona, PA

2d • Onsite

About The Position

The Aquatics Senior Supervisor assists with supervising Aquatics Lifeguards working throughout Adventureland Park’s waterpark and supports park leadership in operating the department efficiently and providing a positive guest experience. The role supervises daily operations, mentors and coaches Lifeguards, and helps maintain a safe, productive environment for colleagues and guests. It also includes supporting staffing, training, scheduling, timekeeping, and employee performance activities, as well as stepping into assigned operations positions when needed.

The Senior Supervisor maintains knowledge of park attractions and safety procedures, monitors Lifeguard coverage and communications, conducts park rounds and safety audits, and addresses guest feedback. The position requires vigilance, professional handling of emergencies, enforcement of park policies, and coordination with security, park operators, and other departments. The work is predominantly outdoors and involves frequent exposure to water, pool chemicals, changing weather, noise, and crowded environments.

Requirements

• At least 18 years of age.
• Two to three years of previous work experience in Rides or Aquatics; previous ride operation experience with another amusement or theme park employer may also be considered.
• Must hold or be willing to quickly obtain Jeff Ellis and Associates Lifeguard Instructor Certification.
• Must obtain advanced CPR, First Aid, and AED certification within one month of employment and keep certifications current.
• Ability to read, write, and speak fluent English.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, from open to close.
• Reliable transportation to and from scheduled shifts.
• Valid driver’s license and good driving record.
• Ability to comply with uniform policies.
• Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
• Safety-oriented mindset and commitment to enforcing DOSH, Ellis, and other regulations, policies, and procedures.
• Ability to inspire, motivate, and lead a large number of Lifeguards.
• Ability to handle high-pressure situations, constant deadlines, and multiple priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Ability to follow direction, multitask, and work as part of a fast-paced team.
• Ability to stand, walk, and remain on feet for most of the workday, and to remain sedentary for periods while using a computer.
• Ability to frequently stoop, twist, kneel, bend, squat, and reach above the shoulders.
• Ability to meet all program requirements and successfully pass the Ellis & Associates lifeguard training program.
• Ability to aid and physically move guests of varying heights and weights.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Ability to climb or descend stairs in some ride and attraction environments.

Nice To Haves

• Two or more years of previous supervisory experience preferred.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise daily operations of the park operations team and other assigned departments.
• Lead by example and represent Adventureland’s core values; foster a positive, energetic atmosphere where safety and guest satisfaction are priorities.
• Mentor and coach assigned Lifeguards.
• Ensure compliance with company and industry best practices, policies, and procedures.
• Learn the essential duties of assigned park operations positions and provide backfill when needed.
• Participate in employee hiring, orientation, training, ride operations, performance coaching, and discipline.
• Assist with team scheduling and timekeeping, and ensure required meal and other breaks are provided in accordance with Iowa law.
• Maintain knowledge of park attractions and safety procedures; assist with or operate rides and maintain a safe aquatic environment when necessary.
• Listen to guest feedback and complaints and communicate them to department managers.
• Cover Lifeguard breaks, monitor communication channels, and conduct rounds to address Lifeguard needs.
• Enforce park policies, restrictions, and recommendations to protect guest safety.
• Remain composed during emergencies and follow standard operating procedures.
• Stay alert to potential hazards and inform park leadership of concerns.
• Protect guest belongings, handle lost-and-found items, and work with other departments to improve the guest experience.
• Promptly notify security or park operators about injuries or emergencies.
• Audit Lifeguards to ensure safe operations and perform other duties assigned by leadership.
• Speak directly with guests when other operations leadership is unavailable.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company-sponsored employee events throughout the season.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed