Aquatics Program Coordinator PT

Jewish Community Center of San Francisco•San Francisco, CA

1d•Hybrid

About The Position

The Aquatics Program Coordinator is the first point of contact for Swim School participants and their families, working on the pool deck to greet patrons, answer questions, and assist in managing the operation of the JCCSF Swim School program. The Aquatics Program Coordinator plays a supporting role in training swim instructors and implementing curriculum. The Aquatics Program Coordinator is a primary source of information regarding the swim lesson program and its philosophy, methods, schedule and teachers. The Aquatics Program Coordinator acts as a back-up for swim instructors as needed and is required to teach at least one in-water shift. Must be comfortable in a pool setting and be a proficient swimmer. Training will be provided upon hire to learn the swim school curriculum.

Requirements

Outstanding customer service skills and experience working in a customer-focused organization
Upon employment, must pass the JCCSF Swim School training program and demonstrate proficiency
Positive, professional demeanor
Experience working with children
Experience as a swim instructor a plus
Outstanding computer skills, including MS Office. Experience with Salesforce a plus
Ability to learn and use office technologies and systems
Ability to work as part of a team and effectively engage and coordinate with various stakeholders (both staff and clients)
Ability to prioritize and meet deadlines

Nice To Haves

Experience as a swim instructor a plus
Experience with Salesforce a plus

Responsibilities

Greet swim school participants as they arrive and be available on deck for assistance.
Explain the philosophy, curriculum and operations of the JCCSF Swim School and answer questions.
Actively engage with the participants to identify areas of opportunity, answer questions, or share observations about how their child is doing in the program.
Provide assistance with registration and/or operational functions using Salesforce CRM system
Answer questions and provide guidance to participants about the JCCSF Swim School program
Direct participants and parents to the appropriate teaching station
Verify children are in the appropriate class and keep attendance
Evaluate swimmers, provide updates to families, and manage documentation.
Audit new registrations
Manage and update the class assignment white board
With direction from the Swim School Manager, train and coach new and current swim instructors in the JCCSF Swim School teaching model
Monitor and evaluate teacher effectiveness based on JCCSF Swim School Audit
Verify all teachers are present 15 minutes before classes for staff briefings
Direct instructors to proper teaching station
Assist swim instructors with any set-up or take-down duties
Call or follow up with any absent teachers
Teach class in the event of a teacher being tardy or absent
Take a lead role in the event of emergencies
Additional duties as needed