Aquatics Assistant Manager - Full-Time

YEB PAYROLL•McKinney, TX

17d

About The Position

The Aquatics Assistant Manager supports the General Manager in leading a diverse team and overseeing the swim school’s operations, program expansion, enrollment growth, and profitability. The role helps ensure a safe, clean facility and a high-quality customer experience while contributing to the swim school’s local community presence and brand growth. The position involves operational support, scheduling, safety and compliance, facility oversight, staff hiring and development, team supervision, customer service and retention, and local marketing. The Assistant Manager has direct reports and works around water while interacting with children and parents.

Requirements

At least 2 years of supervisory or team leadership experience.
Strong written and verbal communication skills.
Ability to multitask in a fast-paced environment, adapt, and take initiative.
Comfort working around water and interacting with children and parents.
Ability to lift 30 pounds and remain on feet for long periods.
CPR, First Aid, and AED certifications required within 30 days of hire; training is available.

Nice To Haves

Supervisory or team leadership experience in services, aquatics, education, or a related field.
High school diploma or equivalent; some college coursework preferred.
Lifeguard certification.
Experience in aquatics management and swim instruction.

Responsibilities

Assist with instruction, deck management, and front desk duties to support efficient operations.
Manage class scheduling and staffing levels to meet business needs and class mix.
Assist with compliance with local, state, and federal regulations, including safety standards, health codes, and employment law.
Assist with facility opening and closing, ensuring procedures are completed for the interior, exterior, pool, and pump room.
Promote safety for staff, students, and parents by following quality assurance and brand standards and responding appropriately.
Assist the General Manager with reports on enrollment, revenue, customer experience, retention, and profitability.
Manage recruitment, job postings, interviews, onboarding, and succession planning.
Provide initial training for new staff and ongoing education and development for team members.
Manage staff schedules, substitutions, class additions and removals, and customer communication about schedule changes.
Supervise instructors and lifeguards to ensure lesson quality and adherence to safety and brand standards.
Foster an inclusive and positive workplace culture through team-building, recognition, and growth opportunities.
Provide ongoing employee coaching, feedback, and support for continuous improvement and professional growth.
Address customer inquiries, follow up promptly, and support high customer satisfaction scores.
Execute customer engagement and retention strategies, including communicating with parents about children’s progress.
Respond promptly and effectively to customer requests and feedback on social platforms.
Assist in obtaining customer feedback and reviews on Google, Yelp, and local landing pages.
Assist with local marketing initiatives to promote programs and community involvement.
Assist with creating and managing social media platforms to engage customers and generate interest.
Partner with the General Manager to build relationships with local businesses and organizations and strengthen community visibility.