Aquatic Coordinator
About The Position
This role supports lesson quality, team development, and customer experience to ensure families receive world-class swim lessons in a safe and welcoming environment. Welcome to Aqua-Tots! At Aqua-Tots, we are saving lives by teaching children how to become safe and confident swimmers for life. Are you looking for a company that invests in its team and promotes growth from within? Do you thrive in a mission-driven culture where your work makes a difference every day? If so, you may be exactly who we’re looking for. The right leader will be welcoming, enthusiastic, and embody our Core Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold.
Requirements
- Swim instruction experience required
- Strong customer service and communication skills
- Someone who thrives on coaching others, building relationships, and maintaining high standards
- Ability to work both in the water and in a leadership/on-deck role
- Flexible availability to meet the needs of the school
- High School diploma or GED required
- CPR certified (or willing to obtain- we’ll provide training)
- CPO certification (or willingness to obtain in the future)
Responsibilities
- Support Lesson Quality – Monitor lessons during peak hours, conduct assessments, and coach instructors to maintain Aqua-Tots teaching standards.
- Develop the Team – Lead Instructor Water Safety Evaluations (IWSE), assist with trainings and in-services, and support ongoing instructor development.
- Create Excellent Family Experiences – Build relationships with families, engage in the lobby, and assist in resolving customer concerns, including NPS feedback.
- Maintain Strong Operations – Ensure adherence to First Day processes, grad progression, and overall lesson consistency.
- Support Scheduling & Coverage – Assist with co-teaching schedules, waterside coverage, and step in to support subbing needs.
- Provide Direct Service – Teach a minimum of 2 consistent shifts per week and work at least 2 deck supervisor shifts weekly.
- Partner for Success – Communicate daily updates with the General Manager, support Propel initiatives, and participate in Level 10 (L10) meetings.
Benefits
- Health Insurance w/ FSA and HSA options
- Employer-paid dental and vision
- 401(k) with company match
- Paid Time Off (PTO)
- Parental Leave
- Employee discount on swim lessons
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
