APS Investigator - Northwest Region

SSO•Saint Joseph, IN

2d•Hybrid

About The Position

Adult Protective Services (APS) Assessor – Region 1 (Northwest Indiana) Location: Region 1 – Northwest IndianaEmployment Type: Full-TimeWork Model: Virtual with Local Travel Required (up to 50%)Schedule: Monday–Friday, Regular Business Hours Summary Staffing Solutions Organization LLC (SSO) is hiring an APS Assessor to support the Indiana Bureau of Better Aging (BBA). In this role, you will investigate allegations of abuse, neglect, and exploitation involving endangered adults. This position requires on-site field investigations and travel within the following counties: We are seeking applicants located in Tippecanoe County and surrounding areas within the Northwest region.

Requirements

Valid driver’s license
Reliable personal vehicle
Proof of auto insurance
Must be able to conduct investigations in challenging, sensitive, or potentially uncomfortable work environments.

Nice To Haves

Ability to think critically, incorporating multiple factors into larger concepts
Strong organizational skills with abilities to simultaneously manage multiple investigations
Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
Ability to effectively use active listening and interviewing skills
Ability to adapt quickly when policies and regulations change
Must be computer literate and have MS Word, Excel, Outlook, and Internet skills
Ability to foster teamwork with all levels of management and staff
Ability to work well independently and within a team
Superior verbal and written communication skills
Strong decision-making skills, with accuracy and attention to detail

Responsibilities

Investigate allegations of abuse, neglect, and exploitation involving endangered adults
Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies
Initiate and facilitate referrals to services and community resources
Document investigation activities, including case planning, safety planning, case notes, and findings
Serve as Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm
Respond to all assigned investigations within the required timeframe. Travel is required to the location of the assigned investigation.
Ability to conduct effective fact-finding interviews by asking probing questions that uncover key information, clarify inconsistencies, and determine the severity and impact of investigative issues.
Review and respond to quality assurance evaluations