APS Investigator - Central Region
About The Position
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. SSO is hiring Assessors to support the State of Indiana Bureau of Better Aging (BBA). This role will Investigate allegations of abuse, neglect, and exploitation involving endangered adults. This role does require on-site investigations. Travel may be required within the following counties: Boone, Hamilton, Hendricks, Marion, Montgomery, Howard, Tipton, Clinton.
Requirements
- Ability to think critically, incorporating multiple factors into larger concepts
- Strong organizational skills with abilities to simultaneously manage multiple investigations
- Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
- Ability to effectively use active listening and interviewing skills
- Ability to adapt quickly when policies and regulations change
- Must be computer literate and have MS Word, Excel, Outlook, and Internet skills
- Ability to foster teamwork with all levels of management and staff
- Ability to work well independently and within a team
- Superior verbal and written communication skills
- Strong decision-making skills, with accuracy and attention to detail
- 1+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work
- A secure work environment. Employees must have a dedicated, private home office space for phone calls, and all computers and documentation must be secured and inaccessible to others.
- Reliable, secure internet with sufficient speed to perform their duties.
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Investigate allegations of abuse, neglect, and exploitation involving endangered adults
- Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies
- Initiate and facilitate referrals to services and community resources
- Document investigation activities, including case planning, safety planning, case notes, and findings
- Serve as the Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm on a rotating basis
- Respond to all assigned investigations within the required timeframe
- Review and respond to quality assurance evaluations
Benefits
- Medical, dental, and vision insurance
- 401(k) with discretionary employer match
- Paid time off and paid holidays
- Flexible spending accounts (FSA)
- Additional employee perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
