APS Investigator - Northwest Region
About The Position
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Adult Protective Services (APS) Assessor – Region 1 (Northwest Indiana) is a Full-Time position that is Virtual with Local Travel Required (up to 50%). The schedule is Monday–Friday, Regular Business Hours. In this role, you will investigate allegations of abuse, neglect, and exploitation involving endangered adults. This position requires on-site field investigations and travel within the Northwest Indiana region, specifically seeking applicants located in Tippecanoe County and surrounding areas.
Requirements
- Valid driver’s license
- Reliable personal vehicle
- Proof of auto insurance
- Must be able to conduct investigations in challenging, sensitive, or potentially uncomfortable work environments.
- Ability to think critically, incorporating multiple factors into larger concepts
- Strong organizational skills with abilities to simultaneously manage multiple investigations
- Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
- Ability to effectively use active listening and interviewing skills
- Ability to adapt quickly when policies and regulations change
- Must be computer literate and have MS Word, Excel, Outlook, and Internet skills
- Ability to foster teamwork with all levels of management and staff
- Ability to work well independently and within a team
- Superior verbal and written communication skills
- Strong decision-making skills, with accuracy and attention to detail
Nice To Haves
- Bachelor’s degree preferred
- 1+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work
Responsibilities
- Investigate allegations of abuse, neglect, and exploitation involving endangered adults
- Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies
- Initiate and facilitate referrals to services and community resources
- Document investigation activities, including case planning, safety planning, case notes, and findings
- Serve as Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm
- Respond to all assigned investigations within the required timeframe. Travel is required to the location of the assigned investigation.
- Ability to conduct effective fact-finding interviews by asking probing questions that uncover key information, clarify inconsistencies, and determine the severity and impact of investigative issues.
- Review and respond to quality assurance evaluations
Benefits
- Medical, dental, and vision insurance
- 401(k) with discretionary employer match
- Paid time off and paid holidays
- Flexible spending accounts (FSA)
- Additional employee perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
