Apprentice

City of Atlanta • Atlanta, GA

7d • $33,422 - $43,598 • Onsite

About The Position

Processes complaint / service requests for residential property by researching property records and conducting field inspections for the Department of Watershed Management. Duties may include, but are not limited to: processing requests, managing field investigations, conducting easement research, determining liability, and managing request documentation. Works under direct supervision and follows standardized procedures and written instructions to accomplish assigned tasks.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• 3-5 years' of work experience in a related area.
• Knowledge of the principles property assessment.
• Skill in use of computer and standard business software packages.
• Skill in planning, organizing and managing work.
• Skill in verbal and written communication.
• Skill in establishing and maintaining cooperative working relationships with other departments and the public.
• Ability to read and comprehend property documentation.
• Ability to meet deadlines in a timely manner.

Nice To Haves

• High school diploma or General Equivalency Diploma (GED) and 3-5 years' of work experience in wastewater inspections or a related skill in the wastewater collections field.

Responsibilities

• Processes complaint / service requests; queries asset management system for requests; prepares and sends a daily report to the Operations Manager and other team members.
• Manages complaint / service request documentation; prepares an investigation folder for each request consisting of tax assessment documents, sewer/storm plat maps, GIS maps and asset management system history; prepares a final report once research and investigation is complete, detailed synopsis of the findings and conclusion of the investigation; sends final report to supervisor for review; files completed investigation.
• Researches property records; reviews records for any type of asset (i.e. manholes, storm / sewer pipes and structures) on or near the property to determine relevance to complaint / service request.
• Manages field investigation; takes photos of the general problem and other contributing factors in and surrounding the area of concern, if possible; determines if easement research is necessary; prepares a field investigation report indicating what was observed during the investigation; prepares a simple sketch of the scene indicating any and all of the sewer / storm assets.
• Determines liability; communicates results of investigation to all involved parties, which may include City department(s) if further action is needed to correct / complete request.
• Prepares a change of title report for the investigation folder if easement research was conducted on the property.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED