LCL66 Apprentice Controller
About The Position
This position is for an Apprentice Controller within CenterPoint Energy's Distribution Controller training program. The role involves dispatching, creating, monitoring, and load-balancing service orders and trouble cases to field personnel using a Service Suite Dispatcher workstation and/or two-way radio. The Service Suite is interfaced with SAP and Outage Management Systems. The position also involves responding to requests for information from field technicians, contractors, management, and customer service, updating customer accounts with order completion and exception information, and assisting field crews in emergency situations. This includes coordinating police escorts and making customer contact for access issues. The role also requires communicating with Operations management regarding Service Area performance and emergency situations.
Requirements
- Applicant must meet Company requirements for entry into the three (3) year Distribution Controller apprentice training program and successfully advance to each level to promote to a Distribution Controller.
- Able to speak, read and write in English sufficiently to interpret and communicate information regarding prints, maps, technical material, time entry and work management clearly and concise to employees, contractors, customer service and management.
- Able to exercise discretion, tact, and good judgment in dealing with customers, the public, contractors, and employees while remaining calm under stressful or emergency situations.
- Able to comprehend the basic rules and principals of electricity and how field devices affect the flow of electricity.
- Able to multitask, stay focused and manage multiple priorities and deadlines simultaneously.
- Able to type a minimum of 40 wpm with a high degree of accuracy.
- Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
- Able to work under close supervision and scrutiny.
- Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.
- Applicant must be able to pass the EEI aptitude and skills test.
Nice To Haves
- Associate or bachelor’s degree computers or business related, trade skills preferred.
- Basic computer program application experience in Microsoft products, SCADA, etc.
- Power delivery experience (Distribution, Transmission or Substation) as a Journeyman, Foreman, Engineer or System Operator.
- Dispatching experience in routing field personnel and private radio operations.
- Ability to monitor and control the activities and operation of multiple events simultaneously.
Responsibilities
- Dispatches, creates, monitors and load-balances service orders and cases of trouble to field personnel through a Service Suite Dispatcher workstation and/or two-way radio.
- Responds to requests for information from field technicians, contractors’ management, and customer service.
- Provides updates to customer accounts with order completion and exception information.
- Assists field crews in emergency situations including coordinating police escorts, making customer contact to coordinate access issues.
- Communicates with Operations management on Service Area performance and emergency situations.
- Resolves scheduling issues between the company’s Call Center, customers, and supervision to prioritize orders to achieve market compliance and customer expectations.
- Answers the telephone or two-way radio and if necessary, perform call-ahead request for field technicians.
- Receives, creates and dispatches emergency calls and customer complaints while ensuring that company procedures are followed.
Benefits
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Transit subsidies
- Flexible work schedule
- Paid holidays
- Paid time off
- Access to discounts at fitness clubs
- On-site wellness center at our headquarters in Houston
- Professional growth and development programs
- Tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
