Appraisal Project Manager

ATS FAMILY•Metairie, LA

5d•$65,000 - $80,000•Hybrid

About The Position

U.S. Forensic, an ATS Family of Companies, assists commercial and industrial clients by performing forensic evaluations, reporting, and expert witness testimony. The firm’s capabilities include accident reconstruction; structural, mechanical, and electrical engineering; fire origin and cause; and environmental services. U.S. Forensic tailors its consulting engineering services to meet each client’s unique needs, and its experienced forensic engineers and investigators support a wide range of industries. As part of the ATS family, the company also offers expanded capabilities in testing, inspection, and calibration when a broader scope of services is required. Applied Technical Services, LLC (ATS) is a leading provider of critical testing, inspection, certification, and compliance services. ATS serves clients across a diverse set of large and stable end markets, including manufacturing, power generation, aerospace, medical, and defense. The company was founded in 1967 and is headquartered in Marietta, GA. Today, ATS employs nearly 2,100 team members across more than 95 locations throughout the United States. Together, U.S. Forensic and ATS are driven by a shared purpose to create a safe and reliable world, delivering assurance through precise technical and professional services. US Forensic is an Insurance Property Appraiser Project Manager to serve as a liaison between our appraisal team and our clients. In this role, you will dispatch new assignments, manage cycle times, communicate file status to clients, oversee and monitor appraisers in the field, and maintain accurate file updates. You will be responsible for meeting service level agreements (SLAs), helping to build trust in our brand and the quality of our work. The ideal candidate is highly organized and able to effectively manage client requirements while handling a high daily volume of appraisal claims.

Requirements

High school diploma or GED required
Insurance claims experience preferred
Familiarity with Xactimate and Xactanalysis
Strong organizational, documentation, and communication skills
Ability to remain calm, focused, and effective in a fast-paced environment
Highly detail-oriented with a commitment to accurate, thorough file documentation
Ability to collaborate and share job management responsibilities within a team environment
Growth mindset with a willingness to suggest improvements and foster open communication
Proficient in Microsoft Office, web browsers, and PDF tools, with the ability to quickly learn internal systems
A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States.

Responsibilities

Enter and verify new assignments and proactively manage projects, including cycle times
Maintain detailed documentation and update file statuses regularly
Communicate project status with clients and provide proactive updates
Assign, manage, and monitor field appraisal teams
Collaborate with the Quality Assurance team to ensure a high-caliber end product
Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
Maintain consistent communication with field teams
Answer incoming calls and respond to emails in a timely, professional manner
Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
Process invoices in accordance with contractual requirements and maintain proper documentation
Provide feedback on operational issues and inefficiencies to support process improvements
Assist with additional duties as needed