Appraisal and Repair Administrator, SSW

Signet Jewelers • Seattle, WA

8h

About The Position

The Appraisal and Repair Administrator is a vital member of the Appraisal and Repair team. This role involves serving as the primary point of contact for clients, managing communication, maintaining records, overseeing supplies, and providing support to the team to ensure seamless operations. The administrator will also collaborate to resolve issues promptly.

Requirements

• At least 4 years of experience in a customer service role.
• Proficiency in MS Office Suite and comfortable with technology.
• Exceptional communication and interpersonal skills.
• Demonstrated organizational and leadership capabilities.
• Well acquainted with office management processes and fundamental accounting principles.
• Minimum education of a high school diploma.

Nice To Haves

• A minimum of 2 years of experience in the jewelry industry is desirable.
• A BSc/BA in office administration or a related field will be considered a plus.
• Accredited Jewelry Professional (AJP) certification will be an advantage.

Responsibilities

• Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression and setting expectations.
• Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries.
• Update and maintain accurate customer appraisal records in relevant databases.
• Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available.
• Provide necessary support to colleagues and team members to ensure seamless operations.
• Collaborate with Appraisers and other relevant parties to resolve issues promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED