AppOps, Specialist

Interac Corp.•Toronto, ON

7d•CA$75,000 - CA$115,000•Hybrid

About The Position

The vacant AppOps, Specialist role will report to the AppOps, Principal. The AppOps, Specialist will be responsible for the maintenance and support of Interac’s highly distributed, high-performance payment system. You will diagnose and resolve application issues to ensure optimal performance and availability of all our IT applications and provide root cause analysis with recommendations for improvements. You will also focus on Application Reliability and Resiliency activities including proactive monitoring, responding to alerts and automation. You will be required to be available on call and will work with senior members of the team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset, paving way to the SRE based next generation Interac platform.

Requirements

University Degree in Computer Science Engineering or equivalent combination of education and experience.
Experienced in Core Java Object Oriented programming and understanding of basic Enterprise Integration Patterns.
Experience in application support and maintenance of Java/JEE applications.
Good knowledge of REST APIs.
Debugging expertise in Java tool stack.
Minimum 3 years experience in Application Support with focus on improving application reliability by enhancing application monitoring, designing and instrumenting monitoring dashboards and tuning of alerts preferably with AppDynamics, Splunk and ELK.
Overall 8+ years software development (Java)/ maintenance experience; preferably with experience in payment system or banking domain.
Excellent understanding of ITIL service management processes.
Skilled in IT problem diagnosis and resolution.
Experience in supporting high-throughput, low latency systems.
Experience in maintaining high-performance, service-oriented architectures.
Experienced in scripting tools such as Power shell, BASH, Python, Ansible.
RDBMS expertise - Oracle and/or DB2.
Solid understanding of different types of open source packages, preferably anything Spring, Apache and data transformation (jaxb2, json, xml).
Strong communication skills - verbal and written (technical documentation).
Participated in the overall delivery of software components as part of an agile development process.
Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
Willingness to learn new technologies and maintain industry knowledge.
Demonstrated ability to achieve successful outcomes when handling difficult situations & customers.
Demonstrated ability to manage multiple priorities & follow through on projects to completion.
Able to stay organized and deal with information coming from different sources at once.
Stay positive and thrive under pressure.
Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Nice To Haves

SRE (Site Reliability Engineering) expertise is a nice to have.

Responsibilities

Work on large scale Java applications, database architectures, application monitoring and fault management.
Demonstrate a solid understanding of Linux, Websphere, Firewalls, Load balancers, REST API
Troubleshoot applications by leveraging APM tools like AppDynamics/Dynatrace.
Having an SRE mind set towards ensuring Application Availability
Identifying the application monitoring needs or performance issues and instrumenting them appropriately in AppDynamics and Splunk
Design and instrument AppDynamics monitoring and tuning (health rules, alerts) for various applications.
Identify areas of automation for building self-remediation needs.
Create performance analysis reports & dashboards for application teams.
Propose and implementing solutions to improve application availability and reliability.
Manage API & Microservices technologies and containers