Appointment Specialist I

Cleveland Clinic • Weston, FL

6d • Onsite

About The Position

Processes the preregistration of new patients to Cleveland Clinic and schedules consults and follow-up visits.

Requirements

• High School Diploma, college or technical training a plus.
• Phone, Typing computer and Internet skills.
• Excellent interpersonal skills in order to communicate effectively with internal and external personnel and strong oral and written communication skills.
• Must be able to work with patients, physicians and interoffice personnel in a positive and productive manner.
• Ability to calm patients and deter patient complaints.
• Must have ability to multi-task.
• Must speak clearly and succinctly in order for the customer to answer questions and comprehend instructions.
• Minimum of one (1) year experience in the medical field and/or 2 years of customer service.
• Able to relate to other health care workers and develop productive work relationships with peers and physicians.
• Projects a cooperative helping demeanor.
• Be able to perform under stressful conditions.
• Is flexible and able to adjust to changes in assignments.
• Able to work under minimal supervision, prioritizes workload and meet required deadlines.
• Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time.
• Must be able to walk about the department and lift and carry paper, notebooks up to 10 pounds without assistant.

Responsibilities

• Preregisters new patients to the Cleveland Clinic, following the specific guidelines of CCF.
• Determines correct physician within the specified department with the correct insurance and credentialing.
• Verifies patient insurance eligibility to procure referrals for HMO patients seeing CCF specialists.
• Schedules appointments requested through the CCF WEB site.
• Meets standards related to call responses, accuracy and customer service.
• Other duties as assigned.

Benefits

• Drug free environment
• Influenza vaccination program
• Equal employment opportunity employer
• Comprehensive offerings are an investment in your health, well-being and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED