Appointment Setter / Lead Generation Specialist

Basement Kings USA•Durham, NC

4d•Onsite

About The Position

We are looking for a motivated, goal-oriented Appointment Setter / Lead Generation Specialist who enjoys connecting with customers, staying on top of leads, and turning inquiries into booked appointments. This performance-driven position blends lead follow-up, appointment scheduling, customer communication, dispatch support, and general office coordination. The right candidate will be comfortable working toward measurable goals, communicating with customers throughout the day, and contributing to the continued growth of a fast-paced residential services company.

Requirements

At least 1 year of experience in customer service, appointment setting, dispatch, inside sales, or outbound calling
Experience using ServiceTitan, RingCentral, Microsoft Office, or comparable CRM, phone, and scheduling platforms
Professional, confident, and friendly communication skills
Strong attention to detail when handling follow-ups, schedules, customer information, and multiple priorities
Ability to work independently while staying organized and collaborating with both office and field teams
Strong people skills and the ability to communicate effectively with customers, technicians, and leadership

Nice To Haves

Previous experience in home services, construction, or a skilled-trades environment such as plumbing, HVAC, roofing, or foundation repair
Bilingual English/Spanish skills are a plus
Understanding of performance measures such as booking percentage, lead conversion, call-to-appointment rate, or technician efficiency

Responsibilities

Respond to incoming leads from phone calls, emails, website forms, chat, and other marketing channels
Follow up consistently with prospective customers by phone, email, and text to book consultations and service appointments
Reconnect with prospects from lead lists, outstanding estimates, and previously unsold opportunities
Document call results and help track booking, follow-up, and conversion performance
Assist with coordinating sales technician calendars, route planning, and same-day scheduling adjustments
Relay appointment and job information accurately to customers and field team members
Update and monitor jobs in ServiceTitan to help keep appointments and workflow moving efficiently
Support additional business development, scheduling, and office needs as assigned