Appointment Scheduling Specialist – Heart & Vascular Specialist – Full-Time, Days

#REF!•Plano, TX

2d•Onsite

About The Position

The Appointment Scheduling Specialist will deliver care to patients utilizing the Appointment Scheduling Specialist process. This role involves scheduling all inpatient and outpatient surgery and medical procedures, tests, and studies by the physician. The specialist will be responsible for answering phone calls, scheduling patient appointments, conducting patient pre-certification to ensure coverage for appointments and medical care, and scheduling tests, procedures, and referral appointments. Additionally, the role includes communicating with patients regarding appointments and instructions for procedures and tests, potentially collecting fees such as co-pays/co-insurance, and gathering insurance information and patient personal data. The specialist will demonstrate positive professional customer service in all patient, staff, and visitor contacts and perform other duties as assigned.

Requirements

High School Diploma or equivalent (required)
Requires strong customer skills
Good communication skills
Possess a strong work ethic and a high level of professionalism
A team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

Related experience in Healthcare environment (strongly preferred)

Responsibilities

Schedules all inpatient and outpatient surgery and medical procedures, tests and studies by the physician.
Answers phone calls and schedules patient appointments.
Conducts patient pre-certification to ensure coverage for appointments and medical care.
Schedules tests, procedures, and referral appointments.
Communicates with patients regarding appointments and instructions for procedures and tests.
May collect fees such as co-pays / co-insurance.
Gathers insurance information and patient personal data.
Demonstrates positive professional customer service in all patient, staff, and visitor contacts.
Performs other duties as assigned.