Appointment Scheduler OB/GYN

Northeast OB/GYN Associates•San Antonio, TX

1d•Onsite

About The Position

The Appointment Scheduler will be responsible for managing patient appointments in an OB/GYN setting. This role involves using proper telephone etiquette, scheduling appointments via phone or the Patient Portal, and managing the computerized scheduling system to match physician availability with patient preferences. The scheduler will also handle patient registration, insurance verification, and communication with medical staff regarding scheduling matters.

Requirements

High School Diploma or General Equivalency Diploma (GED)
Minimum one year of experience as an appointment scheduler, preferably in a medical practice setting.
Experience using computer system, software, mouse, keyboard, and intranet.
Type 30 wpm.

Responsibilities

Uses proper telephone etiquette and answers phone in a timely manner.
Schedules appointments according to scheduling guidelines, verbally over the phone or by using the Patient Portal in the computer system.
Uses computerized system to match physician/clinician availability with patient preferences in terms of date and time.
Reviews and responds to Work Log Manager tasks and EHR inbox tasks requests in a timely manner, i.e. reschedules patients as needed due to internal schedule changes or blocks, patient request, pregnancy outcomes, and scheduling multiple OB appointments.
Updates the Work Log Manager of status, i.e. not started, in progress, or completed. Notates attempts to contact patient.
Registers new patients obtaining all necessary information, i.e., name, DOB, address, phone numbers, and insurance information.
Informs patients to bring in their current insurance card and identification to appointment.
Informs patient to go to Patient Portal to complete new patient paperwork prior to their visit, if applicable.
Enrolls patients into the Patient Portal through electronic computer system.
Ensures 1 day and 2 day patient appointment reminder calls are downloaded on a daily basis (e.g., updates computer system of any cancellations received from these calls).
Works insurance eligibility report for all non-eligible insurance plans.
Attempts to contact patients to retrieve updated insurance information and/or giving a private pay quote.
Downloads, prints labels/postcards, and mails out recall plans.
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
Consults with Administrative Manager or Scheduling Coordinator about any system problems.