Appointment Scheduler / Customer Service Representative
Bath Planet•Washington, IL
•$17 - $25•Onsite
About The Position
Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction. We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.
Requirements
- Previous call center, customer service, or appointment setting experience preferred
- Strong communication and phone skills
- Comfortable handling objections and keeping conversations on track
- Basic computer skills and ability to learn CRM systems
- Self-motivated, dependable, and goal-oriented
- Positive attitude and professional demeanor
Responsibilities
- Make outbound and receive inbound calls to schedule appointments
- Speak with homeowners to gather basic information and set qualified appointments
- Clearly explain the purpose of our free in-home consultation
- Maintain accurate records of calls and appointments in our system
- Follow provided scripts while maintaining a natural, conversational tone
- Confirm, reschedule, and manage appointment calendars
- Meet daily/weekly call and scheduling targets
Benefits
- Competitive hourly pay
- Performance-based monthly bonuses and incentives
- Paid training
- Opportunities for advancement
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
