Service Center Representative / Appointment Scheduler

Toyota of York • Springettsbury Township, PA

1d • $35,000 - $45,000 • Onsite

About The Position

Toyota of York is hiring for a Service Center Representative/Appointment Scheduler. This is an ONSITE position with a salary range of up to $35K - $45K annually, including monthly bonuses. The schedule is 9am - 6pm, a 5-day work week Monday - Saturday, with 2 Saturdays a month requiring a day off during the week.

Requirements

• Ability to accurately process detailed information while performing multiple tasks.
• Previous phone and customer service experience preferred.

Responsibilities

• Answer and direct all incoming calls in a professional manner.
• Perform outbound calls utilizing various customer contact lists to develop business for the service department.
• Obtain detailed vehicle information from callers to direct to appropriate person or department.
• Accurately schedule service appointments in accordance with Toyota of York guidelines.
• Utilize appropriate software to advise callers on recall information.
• Maintain current knowledge of Toyota of York and Toyota’s programs and products to provide customers excellent service and correctly direct calls.
• Provide accurate and up to date pricing and Toyota specific program information to callers as appropriate.
• Direct phone calls to appropriate party as necessary.
• Miscellaneous duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed