Appointment Coordinator

Peachtree Orthopaedic Clinic • Atlanta, GA

7d • Onsite

About The Position

The Appointment Coordinator answers incoming calls, provides callers with pertinent information, and transfers calls to the appropriate party as requested. This role coordinates patient appointments, pre-registers patients, and manages all aspects of physician template management for Peachtree Orthopedics.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum of two years of customer service experience required.
• Knowledgeable in orthopedic terminology.
• Understanding of medical terminology.

Nice To Haves

• Experience as a customer care representative or in a call center within a medical office preferred.
• Familiarity with basic billing and clinical functions, administrative practices, and operational systems and procedures in a medical setting preferred.
• Familiarity with CPT, HCPCS, and ICD-10 codes and CMS regulations a plus.
• Knowledge of Medicare, managed care, and commercial insurance products and plans preferred.
• Knowledge of Electronic Medical Records (EMR) systems, preferably Athena database software.

Responsibilities

• Answer incoming calls and direct them to the appropriate extensions.
• Assists the scheduling team with daily questions arising from scheduling issues.
• Cancels and reschedules entire clinics as necessary.
• Pre-registers each new patient by obtaining all required demographic and insurance information.
• Schedules appointments for all locations based on availability, location, time, doctor, payor mix, and injury status.
• Schedules MRI follow-up appointments.
• Creates and maintains weekly matrix and mod listings for Peachtree Orthopedics.
• Builds and maintains electronic physician templates.
• Prepares a monthly calendar of provider schedules to confirm vacations, on-call schedules, and clinic availability.
• Communicate with physicians and other clinical staff regarding schedule changes and conflicts.
• Triage calls on on-call days, coordinating work-in appointments with clinical staff.
• Contacts clinics to notify them of same-day appointments and late patient arrivals.
• Maintains individual and group voicemail and returns internal and external calls in a timely manner.
• Attend periodic meetings as required.
• Assists the Call Center Supervisor and Director with special projects.
• Assists with after-hours emergency scheduling operations as necessary.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED