Appointment Coordinator

Michigan Orthopaedic Surgeons PLLC•Southfield, MI

2d•Onsite

About The Position

The Appointment Coordinator serves as the first point of contact for patients seeking orthopaedic care at Michigan Orthopaedic Surgeons. This role is responsible for delivering an exceptional patient experience by coordinating appointments, answering high-volume inbound calls, and ensuring patients are connected with the right provider at the right time. Success in this role requires excellent communication, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented healthcare environment.

Requirements

High School Diploma or GED.
Two years of customer service experience
One year of medical office or healthcare call center experience
Strong communication, organization, and computer skills

Nice To Haves

Associate degree in Healthcare Administration, Business, or related field.
Orthopaedic or specialty medical practice experience.
Centralized scheduling experience.
Experience using Electronic Health Record (EHR) systems.
Patient registration experience and insurance verification experience

Responsibilities

Schedule, reschedule, and confirm patient appointments.
Coordinate care across multiple providers, specialties, and locations.
Maintain provider schedules while maximizing appointment availability.
Resolve scheduling conflicts using established scheduling guidelines.
Serve as the first point of contact for patients, caregivers, and referring offices.
Answer high-volume inbound calls professionally and efficiently.
Provide accurate information regarding appointments, office procedures, and next steps.
Escalate patient concerns appropriately when needed.
Verify patient demographics, insurance, and referral information.
Maintain accurate documentation within the Electronic Health Record (EHR).
Ensure scheduling accuracy and complete patient registration.
Maintain provider scheduling templates.
Route messages to clinical teams.
Support departmental initiatives and workflow improvements.
Follow HIPAA, organizational policies, and quality standards.