Appointment Coordinator
About The Position
At Rivershore Ram, we know that exceptional service starts with a great first impression. As our Appointment Coordinator, you'll be the first point of contact for customers booking service appointments, playing a key role in delivering a seamless and positive customer experience. If you're organized, personable, and enjoy working in a fast-paced environment, we'd love to welcome you to our team. We're committed to creating an environment where our employees can succeed and grow. As part of the Steve Marshall Group, you'll join a team that values collaboration, integrity, and exceptional customer service.
Requirements
- Highschool diploma or equivalent required.
- Strong attention to detail and organizational skills.
- Ability to multitask and manage a high volume of customer interactions.
- Professional and friendly demeanor with a customer-first mindset.
- Basic computer proficiency, including MS Office.
Nice To Haves
- Previous experience in automotive service, customer service, or scheduling is an asset.
- Familiarity with dealer management systems is an asset.
Responsibilities
- Answer phone calls, emails, and in-person inquiries regarding service appointments.
- Schedule service appointments accurately based on customer needs and technician availability.
- Provide customers with estimated service times, vehicle drop-off instructions, and updates as required.
- Address customer questions and concerns professionally and courteously.
- Follow up with customers regarding upcoming service, recalls, or warranty work.
- Maintain an organized service schedule to optimize technician productivity and minimize wait times.
- Coordinate with service advisors and technicians to prioritize urgent or complex jobs.
- Update appointment management systems and service records accurately.
- Track appointment confirmations, cancellations, and reschedules.
- Prepare service work orders and ensure all customer and vehicle information is complete.
- Maintain accurate records of customer interactions, appointments, and service histories.
- Assist with general office duties and support the Service Manager as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
