Appointment Coordinator

Van Bortel Ford•East Rochester, NY

21h•Onsite

About The Position

This position provides support to the rest of the dealership in various functions including but not limited to inbound calls, customer support and appointment coordinating. Scheduling is a 3/13 work week. Full-time, 3 days on at 13 hours each, followed by 4 days off.

Requirements

High school diploma required
Prior Call Center experience preferred
Experience with computers, printers, copiers, telephone, scanner, calculator
Experience with Computer Software: Microsoft Office (including Word, Outlook, Excel), CRM system, scheduling system, dealer management system (DMS), web based system
Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists
Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading and speaking on a phone
Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and constantly to move objects

Nice To Haves

Excellent verbal and written communication skills
Strong organizational skills including the ability to manage multiple projects and details simultaneously
Analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work
Ability to develop and maintain record keeping systems and procedures
Ability to create, compose, and edit written materials
Ability to gather data, compile information, and prepare reports
Strong written and oral communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence
Ability to develop, plan, and implement short- and long-term goals
Ability to work productively in a fast paced, stressful environment