US - Appointment Coordinator

Shriners Hospitals for Children•Salt Lake, UT

5d•Onsite

About The Position

Shriners Children’s is seeking an Appointment Coordinator to manage the master schedule of patient appointments for outpatient clinic visits. This role involves scheduling appointments for new and returning patients in accordance with hospital policies, utilizing the computerized SHCIS appointment system. The Appointment Coordinator will communicate effectively with patients, families, staff, Shriners, and visitors via phone and in person, ensuring age-appropriate communication. Maintaining up-to-date knowledge of the database is also a key aspect of this position. Shriners Children’s is recognized as a Forbes 2025 best mid-sized employer, dedicated to excellence in patient care, education, and research, serving children up to age 18 regardless of their family's financial situation.

Requirements

High School Diploma/GED
Basic Life Support (BLS)

Nice To Haves

1 year Scheduling, registration and insurance verification
1 year Microsoft Applications
1 year Organizational and Communication skills

Responsibilities

Answers the phone in a positive customer service manner.
Uses a kind and courteous voice.
Speaks professionally to all patients, families, staff, Shriners and visitors.
Routes calls appropriately within the hospital.
Utilizes effective listening/communication skills when interacting with people of all ages.
Returns all phone calls on the same day or within 24 hours, except on weekends.
Ensures patient and family satisfaction is a priority.
Compiles appropriate SHCIS reports for the various temples.
Reports any problems with appointments to the Clinical Coordinator and/or Director for resolution.
Relays patient related phone calls to the Clinical Coordinator and/or staff nurse for disposition.
Schedules patient appointments carefully, accurately and collaboratively with appropriate clinic staff.
Schedules all appointments within the time frame requested by the physicians.
Assists patients, families, Shriners and visitors by giving directions to other areas of the hospital.
Handles difficult patients and families in an exemplary manner.