US - Appointment Coordinator

Shriners Children's•Salt Lake City, UT

6d•$20 - $30•Onsite

About The Position

Shriners Children’s is seeking an Appointment Coordinator responsible for maintaining the master schedule of patient appointments for outpatient clinic visits. This role involves scheduling appointments for new and return patients in accordance with hospital policies, utilizing the computerized SHCIS appointment system. The Appointment Coordinator must demonstrate effective and age-appropriate communication skills via phone and in person with patients, families, staff, Shriners, and visitors. This position requires staying current with database updates and changes.

Requirements

High School Diploma/GED
Basic Life Support (BLS)

Nice To Haves

1 year Scheduling, registration and insurance verification
1 year Microsoft Applications
1 year Organizational and Communication skills

Responsibilities

Answers the phone in a positive customer service manner, using a kind and courteous voice and speaking professionally to all patients, families, staff, Shriners and visitors.
Routes calls appropriately within the hospital.
Utilizes effective listening/communication skills when interacting with people of all ages.
Returns all phone calls on the same day or within 24 hours, except on weekends, ensuring patient and family satisfaction is a priority.
Compiles appropriate SHCIS reports for the various temples.
Reports any problems with appointments to the Clinical Coordinator and/or Director for resolution.
Relays patient related phone calls to the Clinical Coordinator and/or staff nurse for disposition.
Schedules patient appointments carefully, accurately and collaboratively with appropriate clinic staff.
Schedules all appointments within the time frame requested by the physicians.
Assists patients, families, Shriners and visitors by giving directions to other areas of the hospital.
Handles difficult patients and families in an exemplary manner.