Appointment Coordinator - Audi Edmonton North

The Jim Pattison Auto Group • Edmonton, AB

3d • Onsite

About The Position

Audi Edmonton North is seeking a highly organized, customer-focused individual to join our team as an Automotive Appointment Coordinator. This is an excellent opportunity for anyone looking to start a career in Service Advising. The role involves greeting service customers, handling service requests and concerns, managing and scheduling appointments, assisting customers with inquiries, processing payments, performing administrative duties, and conducting post-service follow-up calls.

Requirements

• Customer Service Experience: Experience in retail or other customer-facing roles is preferred.
• Positive Attitude: Friendly, approachable, and enthusiastic when engaging with customers.
• Strong Communication Skills: Comfortable speaking with customers in person, over the phone, and via email, while creating a welcoming and friendly environment.
• Organized and Detail-Oriented: Able to manage multiple appointments and schedules accurately.
• Tech-Savvy: Basic computer skills with proficiency in common office programs, and open to learning dealership-specific software.
• We require a valid provincial driver’s license.

Nice To Haves

• Previous experience in appointment coordination and CDK knowledge is an asset, but not required.

Responsibilities

• Greeting all service customers.
• Handling customer service requests and concerns.
• Manage and schedule appointments while updating the CRM or scheduling systems with accurate customer and vehicle information to ensure a seamless customer experience.
• Assist customers with inquiries about services, maintenance packages, and warranty coverage.
• Process payments or service authorizations when required.
• Performing designated administrative duties.
• Demonstrate a high degree of accuracy, sound judgment and attention to detail.
• Conduct post-service follow-up calls to ensure customer satisfaction and gather valuable feedback.

Benefits

• Full-time schedule: 40 hours per week, consisting of 8-hour shifts from Monday to Friday.
• Unlimited opportunities for growth and development.
• Professional development with various vendors and products.
• State-of-the-art amenities.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package including: Healthcare, Dentalcare, Life Insurance, AD&D, Global Medical Assistance, Short-Term and Long-Term Disability, and more!
• Supportive team culture and a collaborative environment with amazing colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed