Appointment Coordinator / Warranty Administrator - Sudbury Mitsubishi

401 Auto•Sudbury, ON

3d•CA$18 - CA$20•Onsite

About The Position

As our Service Appointment Coordinator, you’ll be the first point of contact for our valued customers—scheduling service appointments, answering inquiries, and ensuring every guest receives top-tier service from start to finish! At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Requirements

Outbound and/or Inbound call center experience is preferred
Track record of accomplishing targets
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
High school diploma
Fluent in English (verbal and written)
High energy
Motivated

Responsibilities

Manage a large number of outbound and inbound calls in a timely manner on a daily basis
Identify customers’ needs, clarify information, and book appointments
Build sustainable relationships and engage customers by going the extra mile
Keep records of conversations in our call center database (CRM) in a comprehensible way
Meet personal/team qualitative and quantitative targets
Confirmation of all criteria as required by manufacturers and any third parties involved
Settlement of warranty receivables, with collection of payments and resubmission of rejected claims promptly
Process all retail, warranty and internal repair orders into the system, while verifying the accuracy, and creating work order requests to complete repairs.
Organize with outside vendors and manufacturers to order replacement parts and track delivery and receipt
Maintain knowledge of any and all recalls on products