Applications & Workplace Specialist

Inetum Portugal

About The Position

Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands-on support with service coordination, SLA tracking and participation in technology transformation initiatives.

Requirements

3–5 years of experience in IT Support, Workplace or End-User Computing
Experience supporting laboratory, scientific or R&D environments
Strong knowledge of Windows environments and application support
Experience with Active Directory and ITSM or CMDB tools
Understanding of infrastructure, networks and software deployment
Experience in system migration projects
Strong problem-solving and organizational skills
Ability to work independently and collaboratively
Professional proficiency in English

Nice To Haves

Laboratory applications such as ACD/Labs, OpenLab or ChemStation
LIMS, ELN or similar scientific systems
BMC Helix or equivalent tools
SCCM, MECM, Intune or similar deployment platforms
Software asset and licensing management
Experience in life sciences, pharmaceutical or industrial environments
French language

Responsibilities

Deliver technical support for laboratory applications, R&D workstations and kiosk PCs
Manage requests for hardware, software and user account creation
Install, configure and update applications across their lifecycle
Support software deployment and application packaging activities
Coordinate setup and delivery of new laboratory and kiosk devices
Monitor and resolve incidents and service requests in line with SLA targets
Maintain inventory data in CMDB/Helix and Active Directory
Support account administration and periodic access reviews
Track software licensing usage and support procurement processes
Contribute to Windows 10 to Windows 11 migration activities
Monitor service KPIs and support continuous improvement initiatives
Collaborate with users, technical teams, vendors and stakeholders