Applications & Web Support Specialist

Dine College•Chinle Agency, AZ

3d•Onsite

About The Position

Under the general supervision of the IT Operations Manager, the Applications & Web Support Specialist position will operate under the Information Technology Department to support the institutional mission through the planning and execution of technical projects. Maintaining the confidentiality of privileged information is a mandatory requirement across all support roles. The Applications and Web Support Specialist creates and maintains internal and external websites, handles content management systems, web servers, firewalls, and SSL certificates. Optimizes web-interfaced applications, managing critical platforms like Jenzabar, JICS, and SofDocs. Solves complex interface challenges by implementing automated web integrations and system backups. Enforces strict confidentiality of privileged data and ensures web performance and accessibility. Collaborates with the Marketing and Communications teams to sync digital content, navigation, and social media with institutional goals.

Requirements

Associate's Degree in Computer Science, Web Development, Information Technology, or a related field (or equivalent experience).
3 years of professional web building using a content management system in a professional environment to publish, update, and manage web content.
Proficiency in coding languages including TypeScript/Node.js, java, C++, PHP, ASP.NET, JavaScript, HTML5, CSS and Rest API.
Administering enterprise platforms like Jenzabar, JICS, SofDocs, and MyDCPortal alongside CMS tools like WordPress.
Managing application deployments, server maintenance, Linux/Apache administration, and 365 Microsoft Server environments.
Advanced relational database management, mySQL architecture, query optimization, performance tuning, and monitoring.
Building and integrating web services, understanding security protocols, and managing responsive cross-platform user sessions.
Clear transition of complex technical details for non-technical users across all organizational levels.
Cultivating positive working relationships, cross-cultural interaction, and proactive team coordination.
Critical thinking, rapid issue resolution, and thorough independent testing of new applications.
Setting strict job priorities, multitasking, and performing reliably under tight production deadlines.
Ability to master new technologies quickly.
Proven ability to efficiently work in a team environment and bring projects to completion.
Ability to work well both independently and in a team with faculty, staff, and students.
Maintain confidentiality.
Valid Driver's License, Defensive Driving Certificate, Technical certifications, etc.

Nice To Haves

Bachelor of Science in Computer Science, Information Technology, Digital Arts, and 2-3 years of experience or equivalent combination of education and experience is required.
WordPress experience is strongly preferred.
Oral fluency in Navajo is highly desirable, but not mandatory.

Responsibilities

Creates, optimizes, and maintains visually appealing, brand-consistent websites using HTML, CSS, JavaScript, ASP.NET, and WordPress.
Oversees daily updates of accurate, engaging content across the institutional website.
Manages the central Content Management System (CMS), configures user permissions, and enforces site integrity through the principle of least privilege.
Monitors website performance metrics and user demographics to continuously improve the user experience.
Provides application support and maintains mobile apps and critical web systems, including Jenzabar EX, JICS, Softdocs and other applications, while building digital forms and automated workflows.
Gathers technical requirements from users, manages onboarding projects, and writes custom code using JSON, HTML, SQL, and APIs to streamline administrative tasks.
Designs web integrations and tests unit changes in isolated environments to troubleshoot user issues and safely deploy live system updates.
Maintains the security, integrity, and performance of institutional web pages to ensure high service availability.
Executes regular software patches, tool optimizations, and plugin updates.
Implements backup systems and disaster recovery plans.
Enforces strict security compliance by managing firewalls, monitoring SSL certificates, and conducting vulnerability assessments.
Monitors website speed and uptime, utilizes technical solutions for optimization and script minification to maximize usability across mobile and desktop.
Supports the IT Team with project tasks.
Provides training and support to students, faculty and staff on content management procedures and system usage.
Serves as an advanced point of escalation for IT Helpdesk.
Delivers advanced technical support for complex interface and integration issues.
Logs, tracks, and troubleshoots user activities using the IT Help Desk Request System.
Works closely with Marketing and Communications teams to align web initiatives with institutional priorities.
Manages social media, and maintains digital archives of photos and videos.
Diagnoses and resolves front-end code bugs, broken links, and site outages to minimize downtime.
Provides technical guidance to faculty, staff, and internal stakeholders.
Performs other duties as assigned.