Applications Technician

BLM GROUP•Chicago, IL

About The Position

The Applications Technician works under the direct supervision of the Bender Area Installation Supervisor to assist in developing customer applications, mounting and verifying tooling, performing acceptance testing, supporting customers on new and existing applications, suggesting machine configurations, and providing customer training. The role also supports the Solution Center team with customer demonstrations as needed and helps turn customer concepts into workable applications while delivering customer service. The technician assists with Tube & Wire Forming Products projects, including machine and tooling setup, programming, installation, commissioning, validation, and training. The position requires approximately 75–100% domestic and international travel as directed by management. Work is primarily in a manufacturing facility with moderate to loud noise, with occasional work in an office environment.

Requirements

High school diploma or equivalent.
At least 2 years of experience in Tube Bending, Wire Bending, and/or End Forming processes.
Strong mechanical aptitude and hands-on experience with mechanical systems.
Strong electrical aptitude and hands-on experience with electrical systems.
Ability to read and interpret technical drawings and manuals.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team, with minimal supervision.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to use the Internet effectively.
Strong organization and time-management skills.
Ability to work effectively with all levels of team members and varied customer personalities.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Ability to travel domestically and internationally as required, approximately 75–100%.
Ability to meet the role’s physical demands, including lifting or moving 50–70 pounds and performing tasks such as standing, walking, climbing, stooping, kneeling, crouching, or crawling.
Ability to work under manufacturing deadlines, communicate orally and in writing, interpret technical information, solve problems, use mathematical reasoning, and learn and apply new information.

Nice To Haves

Technical certification or relevant coursework in manufacturing, design, engineering, or a related field.
Experience with 2D/3D design software such as SolidWorks, SolidEdge, or AutoCAD.
Experience with or understanding of GD&T.
Basic to intermediate understanding of bending tool designs and their application to specific machines and parts.
Fluency in Italian and/or Spanish.

Responsibilities

Assist in developing and validating customer parts, including creating and optimizing part programs.
Install, set up, and program machines and tooling for customer applications.
Perform machine installations at customer sites.
Support customers during and after the sales process.
Resolve minor technical issues during commissioning, tooling validation, acceptance testing, and installation.
Learn to analyze customer drawings and assess application feasibility using BLM products.
Collaborate with Pre-Sales Applications and Sales to suggest features, accessories, and software products for customer applications.
Learn to conduct customer run-off acceptance tests at the Novi, Michigan location and eventually conduct them independently.
Install and remove machine components as required by the BLM GROUP USA sales order.
Train customers in the proper use and function of Tube & Wire Forming Products.
Learn and follow internal procedures to complete Tube & Wire Forming Products projects.
Maintain positive business relationships with internal and external customers through strong customer service.
Follow safety protocols and guidelines.
Travel approximately 75–100%, including domestic and international travel as required by management.
Perform other duties as assigned by management.