Applications Technician

BLM GROUP•Novi, MI

10d

About The Position

The Applications Technician works under the direct supervision of the Bender Area Installation Supervisor to help develop customer applications, mount and verify tooling, perform acceptance testing, support new and existing applications, suggest machine configurations, and train customers. The role also supports the Solution Center team with customer demonstrations when needed and helps bring customer concepts into practical applications while providing customer service. The technician installs, sets up, and programs machines and tooling; validates customer parts and programs; performs customer-site machine installations; troubleshoots minor technical issues; and supports customers during and after the sales process. The role includes learning to assess drawings and application feasibility, collaborate with Pre-Sales Applications and Sales, and conduct customer run-off acceptance tests. The technician also installs and removes machine components, trains customers on Tube & Wire Forming Products, follows internal project procedures, and adheres to safety protocols. The position involves approximately 75–100% domestic and international travel as required by management. Work is primarily in a manufacturing facility, with occasional office work. The manufacturing environment may have moderate to loud noise levels. The role has no supervisory responsibility.

Requirements

High school diploma or equivalent.
At least 2 years of experience in tube bending, wire bending, and/or end-forming processes.
Strong mechanical aptitude and hands-on experience with mechanical systems.
Strong electrical aptitude and hands-on experience with electrical systems.
Ability to read and interpret technical drawings and manuals.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills, including verbal and written communication.
Ability to work independently and as part of a team, with minimal supervision.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and ability to use the Internet effectively.
Strong organization and time-management skills.
Ability to work effectively with team members at all levels and with a range of customer personalities.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Ability to meet the role’s physical demands, including lifting or moving 50 to 70 pounds and performing duties involving standing, walking, climbing or balancing, stooping, kneeling, crouching, or crawling.
Ability to travel domestically and internationally approximately 75–100% as required.

Nice To Haves

Technical certification or relevant coursework in manufacturing, design, engineering, or a related field.
Experience with 2D/3D design software such as SolidWorks, SolidEdge, or AutoCAD.
Experience with or understanding of GD&T.
Basic to intermediate understanding of bending tool designs and their application to specific machines and parts.
Fluency in Italian and/or Spanish.

Responsibilities

Assist with the development and validation of customer parts, including creating and optimizing part programs.
Install, set up, and program machines and tooling required for customer applications.
Perform machine installations at customer sites.
Provide customer support during and after the sales process.
Resolve minor technical issues during commissioning, tooling validation, acceptance, and installation.
Learn to analyze customer drawings and assess application feasibility using BLM products.
Collaborate with Pre-Sales Applications and Sales to suggest features, accessories, and software products for customer applications.
Learn to conduct customer run-off acceptance tests at the Novi, Michigan location and eventually conduct them independently.
Install and remove machine components as required by the BLM GROUP USA sales order.
Train customers on the proper use and function of Tube & Wire Forming Products.
Learn and follow BLM GROUP USA internal procedures to complete Tube & Wire Forming Products projects.
Maintain positive business relationships with internal and external customers by providing outstanding customer service.
Follow safety protocols and guidelines.
Travel approximately 75–100% as required, including domestic and international travel.
Perform other duties assigned by management.