Applications Systems Analyst III, Information Technology

Deschutes County Human Resources • Bend, OR

3d • Hybrid

About The Position

The Applications System Analyst III is responsible for the full lifecycle management of assigned commercial off-the-shelf (COTS) and modified off-the-shelf (MOTS) enterprise applications used across Deschutes County. This role serves as the accountable owner for bringing a vendor product into the County environment and IT operations, ensuring it is implemented securely and effectively. The role is operating as the Tier 3 functional and technical escalation point in operations, maintaining an active and informed partnership with the vendor, and planning the product’s roadmap through eventual replacement and retirement. The Applications Analyst balances business outcomes, user experience, operational stability, security and compliance requirements, and total cost of ownership across the entire lifespan of the application. This position also provides project management leadership and skills to drive cross-functional initiatives and ensure project goals align with organizational timelines and drives them to successful completion. The Applications Analyst also leads product lifecycle and portfolio decisions by continuously evaluating whether the product still meets business needs, security expectations, integration standards, and cost/benefit thresholds. When replacement becomes necessary, the role plans and executes the phase-out change strategy, including data retention and records considerations, transition planning with product consumer as well as IT teams, parallel operations only as needed and kept at minimal, user adoption support for the new solution, decommissioning tasks, and contract closeout activities. Throughout the lifecycle, the position ensures alignment with County governance, risk management, and enterprise architecture direction. This position is located in Deschutes County and may be eligible for hybrid of in-office/remote work as allowed by policy and approved by the supervisor.

Requirements

• Knowledge of or experience with: Enterprise Application Expertise: Brings deep knowledge of application lifecycles, ITSM practices, data flows, and secure integrations.
• Vendor and Stakeholder Management: Possesses proven skills in vendor negotiation, contract alignment, and stakeholder consensus building.
• Change and Lifecycle Execution: Demonstrates ability to manage risk, maintain disciplined documentation, and lead controlled upgrade cycles.
• Progressive IT Experience: Offers years of experience administering or owning complex enterprise applications, preferably in government.
• Skill in: IT Service Management (ITSM): Required proficiency in core ITIL/ITSM processes, leveraging strong organization skills to coordinate incident, problem, change, and release management frameworks.
• Vendor and Contract Governance: Required capability in negotiation and roadmap evaluation, utilizing strong communication skills to manage vendor support escalation and align service level obligations.
• Technical and Non-Functional Architecture: Required literacy in software integrations, identity/access patterns, data flows, and security, utilizing strong organization and communication skills to translate complex technical risk into business impact.
• Project management: Leading project planning, coordinating cross-functional groups, managing scope, timeline, budget, risks, vendor engagement, testing, implementation, and post-go-live support to ensure the project meets business, operational, security, and compliance requirements.
• Associate’s degree in Computer Science, or related field; AND five (5) years of current software development and technical support experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.
• Active industry certifications such as Certified Scrum Product Owner (CSPO), ITIL, or Project Management Professional (PMP).
• The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Nice To Haves

• Tyler ERP and SharePoint Administration and public website: Hands-on experience configuring public sector Tyler ERP ecosystems (e.g., Munis) and managing SharePoint governance for data retention, documentation, and advanced support.
• Enterprise Project Leadership: Proven ability to lead complex, large-scale system projects, parallel operation phases, and cross-functional teams through full software lifecycles.
• Public Sector IT Governance: Understanding of county or municipal frameworks, vendor contract enforcement, and compliance-driven technical environments.

Responsibilities

• Product Intake and Onboarding: Leads discovery, fit-gap assessments, and requirements translation for secure, efficient ERP system operations and integration.
• Tier 3 Support and Operations: Serves as the final technical escalation point for complex incidents, managing configuration changes and ensuring enterprise applications and systems health.
• Vendor Relationship and Release Management: Functions as the primary liaison for roadmap intelligence, contract obligations, and controlled enterprise applications and systems upgrades.
• Lifecycle and Portfolio Decisions: involves evaluating enterprise applications and system performance against business, security, and cost metrics to determine long-term viability. The process drives operational and/or replacement strategies, including phased decommissioning, parallel operations, user adoption, and contract closeout while ensuring alignment with county governance standards.

Benefits

• Excellent County benefit package when eligible.
• Our robust healthcare package covers medical, prescription, dental, and vision coverage at a minimal cost of $100 for employee only and $121 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services.
• life insurance
• retirement (PERS)
• generous paid time-off (14-18 hours/month to start, pro-rated for part-time)
• holidays
• professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree