Applications Systems Analyst II-Imaging
About The Position
The Applications Systems Analyst II-Imaging supports and optimizes enterprise-wide Muse Editor, EKG, and cardiology imaging workflows across inpatient and outpatient settings. The analyst supports Muse and related Epic cardiology and radiology applications through operational support, system enhancements, and initiatives. The role includes support for the Muse upgrade and Epic Cupid and Radiant integration efforts, while working with clinical and technical stakeholders to improve workflow efficiency and system performance. Working collaboratively with users and Information Services peers, the analyst identifies business needs and develops requirements for small to medium applications. The role analyzes and documents application processes and functions; recommends design alternatives; develops specifications; builds or configures systems; and develops and executes test scripts. It also includes production support and troubleshooting, documentation, customer communication, change control, and process improvement using Lean and ITIL principles.
Requirements
- At least 2 years of information technology experience in a relevant healthcare or business area.
- Experience working in a healthcare setting, a relevant operational area, or an information technology role supporting a relevant operational area.
- Knowledge of information technology and information systems concepts and trends relevant to the position, including application configuration and system layers, system integration, and database fundamentals.
- Ability to perform systematic, thorough analysis and problem solving and initiate client problem resolution.
- Understanding of key system integration concepts and technical protocols.
- Ability to establish, conceive, and describe systems, designs, flow charts, schedules, and requirements.
- Strong interpersonal skills to promote effective working relationships with a wide range of people, including peers.
- Effective verbal and written communication skills.
Nice To Haves
- Bachelor's degree preferred; relevant experience may substitute for educational requirements.
- Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, or HFMA.
Responsibilities
- Support and optimize enterprise-wide Muse Editor, EKG, and cardiology imaging workflows across inpatient and outpatient settings.
- Provide operational support, system enhancements, and initiative support for Muse and related Epic cardiology and radiology applications.
- Support the Muse upgrade and Epic Cupid and Radiant integration efforts.
- Collaborate with clinical and technical stakeholders to improve workflow efficiency and system performance.
- Work with users and Information Services peers to understand and capture business needs and develop requirements for small to medium applications.
- Analyze and document application processes and functions.
- Define design alternatives and recommendations and develop specifications, often in collaboration with business partners or vendors.
- Build or configure systems.
- Develop and execute test scripts to ensure software accuracy, completion, and validity.
- Develop internal Information Services procedures and documentation.
- Troubleshoot and solve moderately complex customer problems and provide production support.
- Communicate request status and completion to customers in a timely manner or according to applicable Service Level Agreements.
- Document standards in the ITSM system.
- Follow change control processes when applicable.
- Follow the Information Services support model and customer communication expectations.
- Use Lean and ITIL principles to investigate and improve existing inter- or intra-team processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
