Applications Systems Analyst/Programmer
About The Position
JCTM is seeking an Applications Systems Analyst/Programmer to support the continued operation, maintenance, testing, and enhancement of critical federal data and reporting systems supporting USCIS customer interactions. The role supports analysis, testing, maintenance, and enhancement of the USCIS Centralized Data Repository (CDR) and the OAIS Centralized Reporting System (OCRS) user interface. The position contributes to system functionality and performance, documents technical changes, and helps ensure authorized users have dependable access to operational reporting information. The work includes supporting AWS-hosted applications and databases, cloud-based data repositories, SQL databases, identity and access management integrations, and enterprise reporting interfaces. The analyst/programmer collaborates with application developers, systems administrators, business analysts, government technical personnel, and external vendors. This position is contingent upon JCTM receiving a contract award and authorization to proceed; employment and anticipated start dates depend on contract award, government approval, and completion of applicable onboarding and suitability requirements. Selected applicants must receive a satisfactory USCIS Enter-on-Duty determination before beginning work and be able to obtain and maintain the required government suitability determination.
Requirements
- Associate's degree or higher.
- At least 5 years of experience in the Information Technology field.
- Ability to analyze, test, troubleshoot, and maintain information technology applications.
- Ability to support application enhancements, technical documentation, and system maintenance activities.
- Strong analytical, troubleshooting, and communication skills.
- Ability to collaborate effectively with technical teams and government stakeholders.
- Must receive a satisfactory USCIS Enter-on-Duty (EOD) determination before beginning work and be able to obtain and maintain the required government suitability determination.
Nice To Haves
- Experience supporting web-based applications and enterprise reporting systems.
- Familiarity with AWS cloud infrastructure and Amazon S3.
- Experience with SQL databases, queries, or database maintenance.
- Familiarity with application development, debugging, and software testing methodologies.
- Experience integrating applications with SSO or ICAM solutions.
- Experience using Jira, Confluence, or SharePoint.
- Familiarity with federal information security requirements, Section 508 accessibility standards, and application change management.
- Previous experience supporting DHS, USCIS, or other federal government IT environments.
Responsibilities
- Analyze, test, troubleshoot, and maintain the CDR and OCRS user interface to support operational requirements.
- Implement and test application improvements and system modifications requested and approved by USCIS.
- Support integration of CDR/OCRS with reporting data sources, underlying databases, and associated applications.
- Assist with application and database maintenance in the AWS-hosted environment.
- Support OCRS user interface functionality, including integration with USCIS Identity, Credential, and Access Management (ICAM) Single Sign-On (SSO).
- Identify application defects, investigate system performance issues, and coordinate corrective actions.
- Support identification and remediation of application security findings, including required patches and upgrades.
- Perform functional, regression, and user acceptance testing in coordination with USCIS and other technical stakeholders.
- Develop and maintain application documentation, technical procedures, user guides, and records of system modifications.
- Document and coordinate approved technical changes using USCIS project management and collaboration systems, including Jira, Confluence, and SharePoint.
- Collaborate with technical teams, government personnel, and external vendors to maintain system functionality and support operational improvements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
