Applications Support - Bowling Green

TEKsystems•Bowling Green, KY

1d•$17 - $17•Onsite

About The Position

The Kentucky Transportation Cabinet’s Division of Driver Licensing is hiring Driver License Credentialing Specialists to support the statewide rollout of a new digitized driver license issuance system. The role involves learning driver license issuance requirements and state and federal rules, including REAL ID, Commercial Driver License, and National Driver Register requirements. Specialists review and analyze applicants’ secure documents and personal information, accurately enter data, and advise applicants about driver licensing questions and concerns. The position may involve travel to driver license issuance locations around Kentucky, including manufacturing centers, libraries, prisons, and other local locations. A mobile unit may be assigned, and overnight stays may be needed depending on agency needs. The employee will not be expected to use their own vehicle. Local travel between offices may also be needed. Saturday work is required, and overtime, including evenings, may be necessary, typically about five hours for the first Saturday of each month. Other duties may be assigned. Candidates must pass federal fingerprint background checks, maintain a valid driver license and good driving record, and conduct themselves professionally. Driving records may be screened twice yearly. The position is based onsite in Bowling Green, Kentucky, and is offered as a contract role. The listed pay rate is $16.70 per hour.

Requirements

Very good communication skills, including by phone and in person.
Task-oriented, self-starting, and organized.
Customer service experience serving internal and external customers.
Ability to work well with others in a team environment and assist them as needed.
High level of personal accountability and integrity.
Ability to inspire and lead others through enthusiasm.
Interpersonal skills to work with many different clients.
Professional, supportive, diplomatic, flexible, and responsible conduct.
Ability to learn and use KDLIS/IDEMIA, interpret driver history records, and enter data accurately.
Ability to learn driver licensing laws and policies, including commercial driver licensing laws and processes.
Must pass federal fingerprint background checks.
Must have and maintain a valid driver license and good driving record, with no current or pending issues; records are screened periodically.
Ability to stand for up to eight hours a day and sit at a workstation or cubicle for up to eight hours a day.
A bachelor’s degree or associate degree is preferred as an education pathway; administrative, business, research, and/or clerical experience may substitute year-for-year for the required education.
Must work required Saturday hours; overtime, including evenings, may be necessary, up to five hours per week.

Nice To Haves

Customer service experience.
College or university bachelor’s degree or associate degree.

Responsibilities

Learn digitized driver license issuance requirements and applicable state and federal rules, including REAL ID, Commercial Driver License, and National Driver Register requirements.
Review and analyze driver license applicants’ secure documents and personal information.
Learn and use the Kentucky Driver's License Information System (KDLIS) and IDEMIA issuance program.
Read and interpret driver history records and enter data accurately.
Become knowledgeable about driver licensing laws and policies, including commercial driver licensing laws and processes.
Advise applicants on driver licensing questions and concerns.
Provide customer service to internal and external customers and support coworkers in a team environment.
Travel to driver license issuance locations or offices as needed, potentially using an assigned mobile unit.
Perform other duties as assigned.