Applications Support Technical Lead Analyst

Citi•Mississauga, ON

1d•CA$120,800 - CA$170,800•Onsite

About The Position

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. A leadership position exists for a Senior Application Support Lead based in Canada to oversee a Level 2 Production Support team. This role is responsible for managing the day-to-day availability of critical global and regional applications, ensuring that issues are resolved efficiently and status updates are accurately communicated to business users and key stakeholders. The successful candidate will be a senior member of a team providing seamless 24/7 support for platforms under the Enterprise Portal Framework. As a leader, you will integrate deep subject matter expertise to define operational standards and provide strategic direction for the team. This position requires close collaboration with user support, development partners, infrastructure teams, and the business to ensure alignment and contribute to the objectives of the entire function. The ideal candidate is technically astute, proactive, an excellent multi-tasker, and comfortable engaging with business and technical users at all levels.

Requirements

6-10 years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Willing to learn new AI technology tools to support applications effectively.
Technically astute
Proactive
Excellent multi-tasker
Comfortable engaging with business and technical users at all levels.

Responsibilities

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment.
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Manage the day-to-day availability of critical global and regional applications, ensuring that issues are resolved efficiently and status updates are accurately communicated to business users and key stakeholders.
Integrate deep subject matter expertise to define operational standards and provide strategic direction for the team.
Collaborate with user support, development partners, infrastructure teams, and the business to ensure alignment and contribute to the objectives of the entire function.