Entry Level Applications Support Specialist - IT/Computer Science

Knowledge Services • Indianapolis, IN

25d • Onsite

About The Position

Knowledge Services is seeking an Entry Level Applications Support Specialist on behalf of their client in Indianapolis, IN. This role involves working under the direct guidance of a Senior Developer to contribute to system maintenance, upgrades, quality assurance, testing, and Jaspersoft reports support. The specialist will also participate in Agile rituals and manage tasks within the team's Agile platform. This is a learning-focused role for an individual with a Computer Science degree.

Requirements

• 4-year Computer Science degree required.
• Knowledge of system maintenance and upgrades, quality assurance and testing, and agile & IT best practices
• Proven teamwork, attention to detail, and communication skills

Responsibilities

• Execute repetitive, step-by-step JDK upgrades across various environments following established technical playbooks.
• Document upgrade outcomes, track environmental variables, and log technical discrepancies.
• Perform repetitive manual regression testing to ensure applications remain stable post-upgrade.
• Identify, document, and track software bugs using team management tools.
• Troubleshoot and resolve minor issues in Jaspersoft reports (e.g., layout adjustments, text overlapping, simple query fixes).
• Test modified reports in a dedicated sandbox environment before submittal.
• Participate actively in standard Agile rituals, including Daily Standups and Sprint Retrospectives.
• Manage assigned tasks and log effort transparently within the team’s Microsoft ADO Agile platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level