Entry Level It Specialist (Contract)

Aston Carter • Allentown, PA

1d • $20 - $24 • Onsite

About The Position

The IT Support Specialist is responsible for providing timely and efficient day-to-day support for workstations, peripherals, desktop computing, client applications, VOIP phone systems, A/V equipment, and data networking via computer, phone, and TEAMS. Communication and customer service are central components of this role, requiring well-developed interpersonal and communication skills, a customer service-oriented mindset, and the ability to maintain professional composure during stressful times. This role is based onsite in a laid-back company environment. It is an excellent opportunity for an entry-level candidate to gain real-world experience in IT support. This position is moving extremely fast as this is an urgent need for the client.

Requirements

• A+ knowledge
• Proficiency in Microsoft 365
• Experience with Windows PC
• Strong customer service skills
• Understanding of operating systems basics
• 1+ year of experience with Microsoft 365
• 1+ year of experience with Windows
• 1+ years of operating systems basics experience
• 1+ year of experience troubleshooting computer issues
• 1+ year of customer service experience

Nice To Haves

• Experience in server configuration
• Networking knowledge
• A+ certificate

Responsibilities

• Provide support for workstations and peripheral devices.
• Assist with desktop computing and client application issues.
• Manage VOIP phone systems and A/V equipment.
• Address data networking concerns via computer, phone, and TEAMS.
• Communicate effectively with clients to resolve technical issues promptly.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed