IT Applications Support Analyst

Young Living Essential Oils • Lehi, UT

1d • Onsite

About The Position

The Level I IT Application Support Analyst provides front-line support to internal and external customers by addressing technical issues, documenting processes, and collaborating with IT teams to ensure operational stability. This entry-level position focuses on learning systems, tools, and processes in a fast-paced technical environment.

Requirements

• Excellent verbal and written communication.
• Basic troubleshooting and incident resolution skills.
• Understanding of software development lifecycle (SDLC) basics.
• Ability to read and interpret system-level error logs.
• Competency with AI tools for research, troubleshooting, and documentation.
• Familiarity with Git repositories.
• Experience using Outlook, VPN, and Duo.
• Associate degree, technical certification, or equivalent experience.
• 1 year of relevant experience.
• A combination of education and experience may meet this requirement.

Nice To Haves

• Experience with Atlassian tools such as Jira and Confluence.
• Basic database querying / SQL experience.
• Experience with a CRM system.
• 1–2 years in a technical support or helpdesk role.

Responsibilities

• Provide friendly, fast, and effective support in person, via email or Microsoft Teams using remote tools.
• Maintain and process Jira backlog tickets.
• Troubleshoot reported issues submitted through the ticket portal, email, and Microsoft Teams.
• Provide on-site support at company events, troubleshooting order and site issues for customer service teams.
• Navigate CRM systems to research customer account and order details when troubleshooting reported issues.
• Maintain team procedures and documentation.
• Collaborate with global teams to meet market needs.
• Participate in an on-call rotation and provide support outside standard business hours as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree