Applications Support Consultant Sharepoint
S R International•Columbus, OH
•Hybrid
About The Position
The City of Columbus Department of Technology is seeking an experienced IT Applications Support Consultant to provide support, maintenance, and enhancement of SharePoint and web-based applications. The ideal candidate will have strong technical support experience, excellent communication and documentation skills, and the ability to work directly with business users to gather requirements and resolve application issues.
Requirements
- Bachelor's Degree or equivalent technical education
- 6+ years of experience in technical support and application projects
- Experience supporting SharePoint and web applications
- Experience with configuration management, design, and debugging tools
- Strong troubleshooting and problem-solving skills
- Experience gathering business requirements and working with end users
- Strong documentation and technical writing skills
- Ability to work independently and collaboratively within a team environment
- Excellent communication and stakeholder management skills
Nice To Haves
- SharePoint
- Web Applications
- Technical Support
- Application Support
- Configuration Management
- Debugging Tools
- Requirements Gathering
- System Documentation
- Troubleshooting
- Process Improvement
- Risk Management
- User Support
- Technical Documentation
- Business Analysis
Responsibilities
- Provide technical support for SharePoint and web-based applications
- Troubleshoot, analyze, and resolve application issues and production problems
- Utilize configuration management, design, and debugging tools to support application environments
- Develop code enhancements, fixes, and application improvements following technical standards
- Work directly with business users to gather requirements and ensure solutions meet business needs
- Review project workplans and execute assigned tasks effectively
- Provide status updates and communicate progress to team leads
- Identify, track, and resolve project risks and issues
- Develop contingency plans when necessary
- Create and maintain detailed system and technical documentation
- Participate in process improvement initiatives and recommend solution enhancements
Benefits
- Flexible work from home options available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
