SharePoint User Support / Administrator

StraCon•San Diego, CA

10d•Onsite

About The Position

StraCon Services Group, LLC is seeking a full-time SharePoint User Support / Administrator in San Diego, CA. to join our Public Affairs team supporting the Commander of Navy Surface, Forces Pacific (CNSP). The SharePoint User Support / Administrator will be responsible for but not limited to the following duties: Essential Job Functions: Manage users and groups within the SharePoint website collections to include: user approval, security group creation, group and individual rights assignment, online frequently asked questions (FAQs) and tips. Group and user support shall be provided during regular working hours (via phone and email) and shall include ensuring optimal solutions are provided within the established construct of the PA web environment. Provide a help desk function which will be available to the HQ staff and claimant commands for web and SharePoint support during normal working hours. Requests to the helpdesk will include: public website updates, new user approval requests, individual and group rights access requests, SharePoint issues and problems, visual media inputs, social media inputs, and webmaster or group administration inputs. Customer requests shall be responded to within 1 business day. All inputs shall be catalogued by the contractor and reviewed or approved for further action by the PAO or designee. Maintaining an electronic document library of all Public Affair records and files, research issues, biography, and news; organize information from multiple sources; and present in a written form that is comprehensible to a wide audience of readers. Developing, creating and revising technical documentation.

Requirements

Excellent written communication and organization skills.
Experience with Microsoft Office.
Experience with Blogs, Flickr, and other social media platforms.
Knowledge of basic Section 508 Accessibility.
Knowledge in PII screening.
U.S. Citizenship required.
Minimum Secret security clearance required.

Nice To Haves

Working knowledge in a Naval Environment (general knowledge of surface warfare operations and concepts).
Experience specifically working with a 3-star command.
Experience in Public Affairs.

Responsibilities

Manage users and groups within SharePoint website collections (user approval, security group creation, rights assignment, FAQs, tips).
Provide help desk support for web and SharePoint during normal working hours.
Respond to customer requests within 1 business day.
Catalog and review all inputs for further action.
Maintain an electronic document library of Public Affairs records, files, research, biographies, and news.
Organize information from multiple sources and present it in a comprehensible written form.
Develop, create, and revise technical documentation.