Applications Support Analyst
About The Position
NEW Health is a leading non-profit primary care provider in rural northeast Washington, committed to bringing healthcare into communities. They offer integrated medical, dental, behavioral health, and pharmacy services, and have been recognized as one of the best places to work in the Inland Northwest. NEW Health prioritizes employee advancement through their nationally recognized workforce development program, NEW Health University, and provides paid, on-the-job training. They also offer monthly paid training, tuition reimbursement, and one-on-one career planning to support career growth within the organization. The Applications Support Analyst role is crucial in maintaining electronic record systems, providing training, and offering technical support to improve community health.
Requirements
- Associate degree in Information Technology or Clinical field preferred.
- Experience working in a healthcare environment.
- Experience with clinical staff.
- Electronic health record systems experience.
- Computer skills required.
- An attitude of professionalism and courteousness is required.
- Must be organized, self-motivated, proactive and independent.
- Collaboration is often required to achieve goals.
- Excellent organizational and interpersonal skills are necessary.
Responsibilities
- Serves as primary support for NEW Health applications and associated peripherals.
- Reviews application release notes, tests functionality changes, communicates impact to affected parties, and provides recommendations related to upgrade processes.
- Tests new application processes and procedures, redesigns, implements, monitors, evaluates and reports on improvements.
- Maintains history of completed electronic record systems staff trainings.
- Collaborates with NEW Health IT staff and University Staff, end users, and vendor support to resolve issues.
- Develops and maintains application documentation in IT department knowledgebase.
- Performs and/or coordinates application maintenance with vendors.
- Works collaboratively with administrative staff and committees to enhance application systems and promote workflow adoption.
- Works directly with providers & medical staff and University Staff trainers to gather content, design, customize and modify documents, templates and workflows utilized in applications.
- Remains current with standards of primary health care practices.
- Maintains application compliance in accordance with state and federal regulations.
- Ensures HIPAA compliance regarding patient information in clinical department work areas.
- Assures compliance with relevant state & federal records regulations through research and consultation with appropriate agencies, including a full working knowledge of requirements for release & disclosure of personal health information and HIPAA regulations.
- Performs other duties as assigned.
- Analysts may specialize in clinical applications, business applications, or both as needed: Clinical Applications include Medical, Dental, and Pharmacy applications. Business Applications include IT, HR, Training, Finance, Communications, and other operational applications.
- Travel may be required.
Benefits
- Up to three weeks of paid time off your first year
- Nine paid holidays
- Free Life Flight membership for your family
- No-cost medical, dental, and vision insurance for employees
- Health Savings Account and Flexible Spending Account options
- 401(k) plan with matching contribution
- Continuing education, license, and tuition reimbursement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
