Applications Support Analyst

St Mary's County Government•Leonardtown, MD

1d•Onsite

About The Position

Performs systems analysis, planning, design, installation, and maintenance of corporate applications software; Monitors the daily operation of application software; performs other duties as assigned.

Requirements

Ability to gain advanced knowledge of St. Mary’s County Government policies and procedures
Ability to act as a representative of St. Mary’s County Government to the public
Advanced knowledge of the principles, practices, and procedures of administrative management, and the ability to interpret them to the staff and the public
Extensive knowledge of system operations
Ability to supervise, plan, and coordinate the work of diverse staff in order to accomplish departmental goals and objectives
Ability to review, evaluate, and initiate appropriate action on technical and legal reports, contracts, and documents concerning departmental matters
Ability to establish and maintain effective working relationships with county officials, associates, subordinates, representatives from other agencies, and the general public
Knowledge of electronic resources, including the Internet and database information retrieval
Ability to operate relevant computer systems, including hardware and software, and office machines
Associates degree or certification in a network operating system
Three years or more experience in information systems technology with at least one year in the area of system administration
Or equivalent technical training, education, and/or experience
Must pass extensive background investigation with favorable results
Must pass a pre-employment drug test
Valid driver’s license
This position is designated 'essential personnel' when required

Responsibilities

Responsible for the successful operation of multiple networked and telecommunications systems
Ensure sound security setup, user profiles, backup and recovery policies are documented and enforced for all software applications
Provides recommendations to the Division Manager regarding improvements for assigned applications
Responsible for the planning, analysis, design, installation and maintenance of software applications and periodic software updates
Monitors the daily operations of applications and related programs
Acts as a liaison for St. Mary’s County Government for end user requests submitted to the Help Desk for software application reported problems
Works with other Information Technology personnel to resolve network and desktop related issues that inhibit or impede access to software applications
Provides support for reports generation and data manipulation for all applications
Research technical hardware and software related improvements to determine feasibility, cost, requirements, and benefits
Provides project milestones and status reports to the Division Manager for all software efforts
Coordinates with and provides training to tier 1 support staff (Helpdesk and Network) all system enhancements to ensure continuity of operations for users
Performs other duties as assigned