Applications Support Analyst

Virginia Information Technologies Agency•Richmond, VA

1d•$72,000 - $90,000•Onsite

About The Position

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Applications Support Analyst in Richmond, Virginia. This position supports the Division of Licensure and Regulatory Services through application support, troubleshooting, testing, training, reporting, and business analysis. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us!

Requirements

Working knowledge of Microsoft Power Platform, including Power Apps, Power Pages, Power Automate, and Dataverse.
Ability to perform routine application administration, configuration, and system maintenance.
Experience gathering, documenting, and validating business requirements.
Ability to conduct functional testing, user acceptance testing, and quality assurance activities.
Strong analytical, problem‑solving, and critical‑thinking abilities.
Ability to analyze business processes and recommend technology-based solutions.
Ability to facilitate meetings, manage priorities, and work independently or collaboratively.
Strong organizational skills and attention to detail.
Proficiency in Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint).
Basic desktop support capability, including printer installation, drive mapping, and general software troubleshooting.
Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Nice To Haves

Experience supporting Microsoft Power Platform solutions in a production environment.
Experience using Power BI for reporting and visualization.
Experience with the Lotus credential management system.
Experience supporting licensing, credentialing, regulatory, or case management systems.
Familiarity with Azure DevOps and Agile methodologies.
Experience developing user documentation, training materials, or knowledge‑base articles.

Responsibilities

Serve as the primary contact for application support of the Credential Management System and related Power Platform solutions.
Administer and configure Power Platform applications, including: Updating Power Apps forms and views, Managing Power Pages content and user access, Monitoring and troubleshooting Power Automate flows.
Manage user accounts, security roles, and system access.
Respond to service requests, analyze issues, and coordinate resolution with technical resources.
Conduct system validation, testing, and documentation following updates or deployments.
Develop and maintain support documentation, user guides, and knowledge‑base content.
Gather, document, and validate business requirements for system enhancements and process improvements.
Facilitate stakeholder meetings and support prioritization and user acceptance testing.
Create and maintain standard and ad hoc reports.
Support audit, compliance, and FOIA related reporting needs.
Assist other IT areas by providing supplemental desktop and application support to ensure continuity of operations.