Applications Analyst

Abound Credit Union•Radcliff, KY

23h

About The Position

Application Analyst Are you ready to join a team that is committed to hardworking Kentuckians? If so, Abound Credit Union might be the place for you! We are driven by our selfless dedication to members and community. We create a connected , learning-driven , and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members. Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out. Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities who will be responsible for supporting the lending software applications environment at the Credit Union. The Applications Analyst works with team members to identify problems with software applications and processes and serves as a change agent for the business units. This position also works with vendors to identify service level agreements (where needed). The role delivers increasing levels of stability, performance, and scalability while improving the overall user experience throughout the application lifespan. In addition, the Application Analyst serves to identify areas for improvement and automation where possible. A fun and engaging culture is critical to the health and success of the team and our team members. The Applications Analyst supports and contributes to our culture by promoting teamwork, growth and development, collaboration, and innovation.

Requirements

Minimum of a high school diploma or equivalent.
Basic knowledge of data processing and applications system operations.
Strong troubleshooting / analytical and critical thinking skills.
Self-motivated and enthusiastic with a willingness to support others on your team.
Maintain a professional and friendly demeanor.

Responsibilities

Work with team members to identify problems with software applications and process and serves as a change agent to the business units.
Works with vendors to identify service level agreements (where needed).
Delivers increasing levels of stability, performance, and scalability while improving the overall user experience throughout the application lifespan.
Serves to identify areas for improvement and automation where possible.
Provides daily operational support to team members, listens for opportunities to make the credit union more efficient, and collaborates with team members on process improvement.
Provide enterprise-level support.
Works with 3rd party related products, services, and vendors to facilitate support and services.
Act as an escalation point for issues and works with vendors to maintain high-availability and user experience for these applications and relationships.
Coordinates notifications and alerts around application outages, maintenance, and issues as needed.